Has anybody figured out a resolution to be able to use the SBG6782-AC modem/router ?

Discus and support Has anybody figured out a resolution to be able to use the SBG6782-AC modem/router ? in XBoX on Consoles to solve the problem; cannot stay connected to online games when using this modem. have tried pretty much every troubleshooting trick in the book today. any suggestions?... Discussion in 'XBoX on Consoles' started by Il GodSganja lI, Jun 30, 2014.

  1. Il GodSganja lI
    Il GodSganja lI Guest

    Has anybody figured out a resolution to be able to use the SBG6782-AC modem/router ?


    cannot stay connected to online games when using this modem. have tried pretty much every troubleshooting trick in the book today. any suggestions?

    :)
     
    Il GodSganja lI, Jun 30, 2014
    #1
  2. SoldiersofGod29
    SoldiersofGod29 Guest
    Xbox Live keeps disconnecting

    the modem is a mortorola SBG6782-AC
     
    SoldiersofGod29, Jun 30, 2014
    #2
  3. DarksRevenge36
    DarksRevenge36 Guest
    Xbox Live Constant Sign Out Issues During MW3!!!

    OK......if anyone else is having this issue with the Motorola SBG6782-AC modem........go to router settings under Firewall....protection level and uncheck IP Flood Detection....that should do the trick
     
    DarksRevenge36, Jun 30, 2014
    #3
  4. Misses Quinzel
    Misses Quinzel Guest

    Has anybody figured out a resolution to be able to use the SBG6782-AC modem/router ?

    Hey there, Il GodSganja lI! Sorry you're running into issues with this gateway device. Let's see if we can get you sorted out.

    I know it's not the exact device, but have you seen the known issues with a similar device, the

    Motorola SBG6580? If you are able to, see if you change those settings that it asks you to change. If that doesn't work, go ahead and post back here and we'll go from there!
     
    Misses Quinzel, Jul 4, 2014
    #4
  5. Misses Quinzel Win User

    Has anybody figured out a resolution to be able to use the SBG6782-AC modem/router ?

    Hey there, Il GodSganja lI! Sorry you're running into issues with this gateway device. Let's see if we can get you sorted out.

    I know it's not the exact device, but have you seen the known issues with a similar device, the

    Motorola SBG6580? If you are able to, see if you change those settings that it asks you to change. If that doesn't work, go ahead and post back here and we'll go from there!
  6. SoldiersofGod29 Win User

    Xbox Live keeps disconnecting

    the modem is a mortorola SBG6782-AC
  7. DarksRevenge36 Win User

    Xbox Live Constant Sign Out Issues During MW3!!!

    OK......if anyone else is having this issue with the Motorola SBG6782-AC modem........go to router settings under Firewall....protection level and uncheck IP Flood Detection....that should do the trick
  8. LostArmadillo81 Win User

    Frequent disconnection with Motorola sbg6782 router

    It could be a problem with Comcast but the SBG6782 is known to have serious frequent disconnecting problems and bugs with the admin interface. I would recommend the SBG6580 over the SBG6782 unless you really need MoCA networking or wireless AC and desire
    an all in one modem/router solution. The only way I have been able to keep the router stable is by having a computer on the network continually ping a web address in command prompt. I cannot explain why but just an observation. Arris and Comcast both have
    not been of much help. I am hoping that Arris/Comcast release a firmware update soon for this router. A search online will show you all the problems people are having.
  9. axis edith Win User

    Disconnecting from Xbox Live in the Middle of Gameplay - Tried ALL the Recommended Fixes

    Finally found the issue.

    BIG THANKS to Microsoft for not replying to this thread or offering assistance in any way.

    FIX: I was using the Motorola SURFboard SBG6782-AC, hardwired directly into the modem (thus eliminating the possibility for wireless related issues). I have since replaced it with a ZOOM 5352 Modem/Router combo and have not experienced the issue at all
    (after more than 100 hours of gameplay).

    While we all know Motorola and Microsoft are technology partners, there is no good reason they should not be offering guidance regarding the compatibility of SBG modems.

    Please comment if you found this and are using a Motorola Modem or Router.
Thema:

Has anybody figured out a resolution to be able to use the SBG6782-AC modem/router ?

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