Hardware Problem/Failure to Connect to HDMI - Anyone Else?

MoB x BrUnO · Apr 25, 2020

My Xbox one is having trouble connecting to the TV. I try connecting to 3 different TVs and sometimes I will get lucky with one of them. I’ve noticed the times it does work, the fan is running at its proper/normal speed and the little red light (IR out)
on the back glows. It’ll play for a few hours and then the in-game map (warzone for instance) will not load-in fully. The game play will look all smooth and Minecraft like. After that, the screen will freeze up and I’m out of luck. Restarting the console brings
me back to running around the house trying to find an HDMI source. I guess I’m getting my steps in running around the house. Any tips? It’s an older console

If the console does not detect an HDMI source after 30 seconds or so, it will shut off. During the time it is on and searching, the console is extremely quiet. The IR-out port will not be lit up red when it fails to find a source.

Tried three different HDMI cables using the “HDMI to TV” port.

:)

M3tal Daz3

Seems like a faulty hdmi slot in your console. Consider filing for repairs.

aaaaaaaaaaaagh

Uh, bump. Any ideas, or do I need to have it serviced or something? Anyone else having this issue at all? Is it a new glitch introduced in a recent system update, or is it a hardware failure, or is something else weird going on? I got nothin'.

Responsibility-89250

This issue could be caused if your xbox 360's hdmi port is damaged due to overheating or hardware failure.. I know that some xbox's i have owned experienced a failure to the video card due to overheating.

AustinC07

During the launch this console it had many problems, Almost all were hardware defections and failures, i would take it to a repair shop to get it evaulated and if there is any problems attempt to fix it. You may also have a broken HDMI port which causes
you to have no signal to the TV.

Wille M.

Hi, I hope you're doing great out there.

I'm an Independent advisor and I'm here to help you with your concern.

I'm sorry you're experiencing this problem, I'm sorry about that. I have a few tips that might help if it's not a hardware failure, but generally speaking, the "No Signal" message on your TV could indicate that there is a problem with the HDMI. Please check the points below:

- Confirm that the TV and Xbox are turned on;

- Make sure the TV is set to the correct input signal (HDMI);

- Make sure the HDMI cable connection between Xbox and TV is properly connected;

- Make sure the HDMI cable is connected to the "HDMI out to TV" port on the Xbox;

- Try connecting the HDMI cable to a different HDMI port on the TV;

- Try using another HDMI cable (tested on another device) to connect the Xbox to your TV;

-Try connecting the Xbox to a different TV;

- Try on another outlet.

Turn on the Xbox, press and hold the Xbox button for 10 seconds to turn the console off and on again.

If the problem is not resolved after checking all the points I mentioned, it could be a hardware problem, therefore, the Xbox will need to be repaired. To request service, access the link below, register your console and verify the warranty information, then open a service order (use the same link to track the progress of your repair order):

https://account.microsoft.com/devices

Let me know if you have any questions. I'll be happy to clarify it.

It was a pleasure interacting with you on this thread. Hugs!

Hardware Problem/Failure to Connect to HDMI - Anyone Else?