Hardware banned and 1 year communication ban

 �����������⚠️ · Sep 27, 2023

hi, So i have recently just gone onto xbox and seen my account has been suspended for 1 year which confused me. i look into it and saw it had loads of sign in activity with random people/hackers getting into my account and some managed to. then a day later i get hardware banned on my console from another login activity. I have spent so much and had this account since i was a little kid and i really don’t want to lose it because of this so please can you help. It really upsets me that this has happened even though none of it was me and now i can’t go on my account and play any games or anything. I have worked so hard on games with that account and i can’t afford to lose all of the progress so please can you help. I have changed my password and email and put verifications on but i am banned for a year and hardware banned for no reason so please can you do something about that

:)

Darhyl Amizola

Thank you for your response.

The Xbox enforcement team is an isolated department. The only way to reach out to them is through filing a case review. If your case review has been denied or your suspension/ban is not eligible for an appeal then I'm afraid there are no available options for your enforcement action.

Best regards,
Darhyl

SwordofWhedon

You've already been told by me. There is no way for civilians or support persons to contact enforcement except via the appeal process

Asking new people won't change this, you need to file your appeal

GMS1stLDYCannon

Hello, So I know this might be hard to hear, but I don't think it matters. As long as it was happening on your console with knowledge or without they hold you responsible. You have the option of changing password. Adding 2 step authentication of login passcodes. I know its crazy but its your account and they expect you to know what's going on with it at all times. As it has been said over and over again NOBODY can talk to enforcement. Their their own department and handle and research things to bring upon bans. If you feel as though said ban is wrong, if your given an appeal you can try that. If not then you just have to roll with it. For you to get a hardware ban they def have proof against your account.

SwordofWhedon

No one but the enforcement team has access to this. None of them read or post here and no one here or at support has any ability to reach them.

Your only option is your appeal you can access on your case on https://enforcement.xbox.com

Darhyl Amizola

Hi there! I'm more than happy to help you!

Just a gentle reminder that for enforcement actions there is a dedicated team that handles them which is the enforcement team. I’m so sorry but the reason and all the details are only available on your end.

I understand this situation is frustrating for you, however, I would like to let you know that no one in the community forums or someone from Microsoft support is capable of assisting with enforcement actions.

Thank you for your kindness and understanding.

Best Regards,
Darhyl

Hardware banned and 1 year communication ban