harassed by [Mod Removed] told my daughter to sell her game and kill herself!!!

You can set up her communications so that only her friends can contact her as well. You can find that under the privacy settings on the dashboard.

Phone support is wrong, you can not post other peoples gamertags on the forums, I still can't figure out why they keep telling people to do this. Anyway, you need to report these people using the tools on your console. Choose their gamertag then click file
complaint. Then communications. Then block communications and avoid these people. This is the best that can be done. Just so you know, the Policy Enforcement Team does not read these forums. Some people take games way to seriously, I am sorry that your daughter
had to endure this.

@Titanlaila,really sad to read your daughters horrengous xbox live experiance,I would be infuriated if my children were treated by this appauling behaviour from the COD community,as sadly its the minority that cause all this nasty behaviour,I presume your
daughter was playing COD?

Its a case of setting the privacy settings up right,have everything to friends only and then no one can insult your pride and joy at all.

If you call xbox support no doubt this situation will get escalated to tier 3'd straight away, and the person in question wil be dealt with,yes a bit of banter is great in gaming,but when it comes to abusing peoples children verbally its unacceptable,keeping
any future messages of this sort will make the advocacy teams job easier to deal with your situation.

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I personally really like the whole new,clean system on the xbox one because this behaviour is very none existent in comparison to the 360.

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It is ALL of our responsibiltys as gamers to activley work at stamping down on this behaviour,to make xbox live a great and better place for everyone new and old.just by clicking bad rep or report just isnt enough sometimes.

for your information, i was told to report everything i just reported while on the phone with the xboxlive support... she's the one that suggested i put the gamertag and everything that happened so that support can see and follow up...

btw, this is my daughter's account... i was also suggested i log on to her account and report wherever i needed to report the incident...

Also, what is most likely to happen is that the people who did this will end up getting a communications ban, not banned from playing, so you might still see them online. There are exceptions to this such as if this has happened before to other people, or
if repeated offensive communications to the same person happen. It is completely up to the PET to decide what actions are necessary. You will not be informed of the results of their investigation either.