Handcontroller

The warranty for controllers is 90 days in the USA/Canada and 1 year in the EU. Out of warranty costs are about the same as a new controller.

Please contact xbox support in a live chat here to help you set up a repair in warranty:
http://support.xbox.com/contact-us

Hey TheoRodeo! Check out the steps posted over at
Answers.Microsoft.com and see if they help you get that controller connected. Post back and let us know how it goes!

Hi

I have a problem with my new xbox one.

my headset has been work out well and suddenly i have some ikon in the right corner of the tv screen. its a micrphone with a cross. and the headset dont work anymore. WHY? how can i fix this?

I am sure thats the headset and the handcontroll is working 100% well. everything is not even 1 month old. so this is for me VERRY anoing

plz help me

Ok, this is gonna be a rant, but you deserve it Xbox and I will tell you why.

According to the support (helpful as far as they can) informs me that this cannot be done. I'm very unhappy about that. Well, it can be done but with a waiting period of 60 days to transfer it to a 'new' account (it's not new though, and
you know it Xbox. You are being very very bad). "To protect from game progress theft."

They didn't say that, becasue I get it - it could be a credit card configured along with an account. But the thing is that the account should not be transferred. It's an offline thing to an online. The offline doesn't have a credit card so there. You know
I'm right.

The "fix" is to start over and after a long chatt with support I decided to do so. Even though you know Xbox, you are waisting my time in a non-intended way. I like to play games too, but this is different. This is just messing with me.

I tried to create the account on the consol this time, but I freaked out because I had to add every *** piece of infomration about ME as well. I get it - I'm the parent and need to verify the account. But my adress and credit card info ("not to be saved
- just to see that you are an adult") are in my account. I log in to my account and verify that I am who I say I am. Send me a *** text or to my verification app (yeah, got that too).

What happens next you think? Smooth sailing? No such luck my friends.

I create the new e-mail adresses and Microsoft Accounts on my computer and I'm very careful not to add anything about xbox. Then I go over to the console again, and now it starts better. I go into one of my kids offline accounts and go to add the live account.
I craft the new e-mail with the handcontrol (type? no, craft is the correct term). The account is attached to mine but still I have to add ALL MY DETAILS AGAIN.

Do you know how long time it takes to write your entire address and credit card information on a hand control? And you are not even going to save it. Ask me some question about the *** card or send me a text. You have all my info in my Microsoft Account.
I've even got the app to confirm requests.

Then what. "The live registration is offline at the moment, please try again later."

It tool all of my restraint to not throw the *** thing out the window. Today my kids are with their grandmother so I'm compleatly alone and can concentrate. What would have happened if my kids were here and where jumping up and down to play the new XYZ game.
"Mom, mom, mom, are you done yet, are you done yet, are you done yet?"

Xbox - why do you hate me? You are now grounded. Wifi is offline to you. It's 1985 as far as you are concerned!!! Don't ever use this tone to me again! Ever! Now you can focus on cleaning up your processes and make it neat and tidy. Easy to use. Easy to
configure. Easy to manage.

What was that look? Do you WANT ME to cancel the Gold subscription? Because I'll do it young man!

Ok, this is gonna be a rant, but you deserve it Xbox and I will tell you why.

According to the support (helpful as far as they can) informs me that this cannot be done. I'm very unhappy about that. Well, it can be done but with a waiting period of 60 days to transfer it to a 'new' account (it's not new though, and
you know it Xbox. You are being very very bad). "To protect from game progress theft."

They didn't say that, becasue I get it - it could be a credit card configured along with an account. But the thing is that the account should not be transferred. It's an offline thing to an online. The offline doesn't have a credit card so there. You know
I'm right.

The "fix" is to start over and after a long chatt with support I decided to do so. Even though you know Xbox, you are waisting my time in a non-intended way. I like to play games too, but this is different. This is just messing with me.

I tried to create the account on the consol this time, but I freaked out because I had to add every *** piece of infomration about ME as well. I get it - I'm the parent and need to verify the account. But my adress and credit card info ("not to be saved
- just to see that you are an adult") are in my account. I log in to my account and verify that I am who I say I am. Send me a *** text or to my verification app (yeah, got that too).

What happens next you think? Smooth sailing? No such luck my friends.

I create the new e-mail adresses and Microsoft Accounts on my computer and I'm very careful not to add anything about xbox. Then I go over to the console again, and now it starts better. I go into one of my kids offline accounts and go to add the live account.
I craft the new e-mail with the handcontrol (type? no, craft is the correct term). The account is attached to mine but still I have to add ALL MY DETAILS AGAIN.

Do you know how long time it takes to write your entire address and credit card information on a hand control? And you are not even going to save it. Ask me some question about the *** card or send me a text. You have all my info in my Microsoft Account.
I've even got the app to confirm requests.

Then what. "The live registration is offline at the moment, please try again later."

It tool all of my restraint to not throw the *** thing out the window. Today my kids are with their grandmother so I'm compleatly alone and can concentrate. What would have happened if my kids were here and where jumping up and down to play the new XYZ game.
"Mom, mom, mom, are you done yet, are you done yet, are you done yet?"

Xbox - why do you hate me? You are now grounded. Wifi is offline to you. It's 1985 as far as you are concerned!!! Don't ever use this tone to me again! Ever! Now you can focus on cleaning up your processes and make it neat and tidy. Easy to use. Easy to
configure. Easy to manage.

What was that look? Do you WANT ME to cancel the Gold subscription? Because I'll do it young man!

I just got the same issue.

Tried registerings a Live account directly from the XBOX for my childs offline profile. Got me as far as to enter information about myself then at the end got "The live registration is offline at the moment, please try again later.".

Tried several times, the same thing again and again.

Directly afterwards tried again on PC. Sure enough, it works perfectly to create an Xbox live account, so it was not "offline" anyways?, but now there is no connection at all to the offline profile.

When I now on the offline profile on the Xbox use the option"Join Xbox live" with my son's email. oooh, no-can-do, "this email is used for another Xbox Live account".

I cannot in any way see why this should not work.......