Halo Wars Definitive Edition key already shows as redeemed

I need a new key. I received a key for Halo Wars Definitive Edition for pre-ordering Halo Wars 2, but the key shows as redeemed. Thank you...

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Halo Wars Definitive Edition Key Redeem Issues

I need a new key. I received a key for Halo Wars Definitive Edition for pre-ordering Halo Wars 2, but the key shows as redeemed. Thank you...

 

Halo Wars Definitive Key was already used when I got it

So when I got my Halo Wars Definitive Edition key it says the key has already been redeemed before I had the chance to even use it, so what do I do here?

 

Hey there Dragonborn516,

Since the key shows as redeemed, you'll want to check your Ready to Install section to see if it was redeemed to your account properly. The game should be available for you there to install.

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I'm having this same problem but on windows