Halo Wars Definitive Edition - have not received any messages!

I have received a reply from the Xbox Forum staff, after my initial post, stating that the code for Halo Wars Definitive Edition had been sent to my message center, but I have not received any such message. Please help.

Here is a link to my previous post:

Halo Wars Definitive Edition PC code

:)

 

Haven't received Halo Wars Definitive Edition code

I have not received any code for Halo Wars Definitive Edition.

 

Code issue

I have not received my code for Halo Wars definitive edition after I pre-ordered Halo wars 2 ultimate edition and it's getting annoying, any help.

 

Hey estarolas3! I have sent you an Xbox Live message. Let me know if you have any other issues!

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

 

Hello,

I am sorry, but I still have not received any new messages. I have checked the message center on both my Xbox one and the Xbox app on PC. Is there anything I should do to be able to receive messages?

Thank you in advance

 

Hey there!

Have you tried checking your messages here on Xbox.com? Looks like you should have received a message

 

Hi,

Yes, I have just received a message with a code. Unfortunately, when I clicked to redeem it, it said it had already been redeemed?! And upon checking my library,
Halo Wars Definitive Edition does not show up there (strangely though, there seem to be 2 extra copies of
Halo Wars 2 there now...).

 

Ok!! The xbox windows app did not recognize the code but I just tried redeeming it through the bowser and that worked!

Thank you!