Halo Wars Definitive Edition - Code Missing

January 25th I digitally pre-ordered Halo Wars 2 on the Xbox store. The xbox website referring to the games pre-order bundles (https://support.xbox.com/en-US/games/game-titles/halo-wars-2-preorder)
shows that I should be receiving the Halo Wars Definitive Edition code after 7-10 days. However, it has been long past that waiting period and I'm still currently waiting for the code. I've contacted support multiple times on this issue and they each told
me that I would receive the code in a few hours, then was told to just keep waiting, and then finally to come here to try and resolve the issue. Any help with this issue would be greatly appreciated.

:)

 

Halo wars definitive edition missing code

my halo wars definitive edition does not download and asks me to re purchase halo wars 2 please send me my code for me to get halo wars definitive edition.

 

never got my HWDE code for my HW2UE preorder

My Halo Wars 2: Ultimate Edition - Pre-Order didnt give me my halo wars definitive edition code

 

Hey there The Last Almond.

Please make sure the original transaction for Halo Wars 2 fully went through. You can verify your transactions over on
account.microsoft.com, if the pre-order just occurred you'll need to wait the full 7-10 days until you receivd a code.

 

I too have not yet received my code for the Definitive Edition

 

Halo Wars 2 is sitting on my PC, waiting for my Halo Wars DE code to arrive, It still puzzles me as to why we have to wait for a code for an item we bought already. I understand it's not to cause undue stress on your servers but the stress on the consumers
is not good for your business in the long run.