HALO WARS 2 DLC for PC . looks like you already own this

Hi pridgenwinter,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We know it is important for you to play Halo Wars 2 with the DLC that is inclusive with your purchase. However you were unable to use it because of the error message. We would like to know if you are still having same issue up until now? If yes, kindly try to check this link so you may contact the game support - How do I get the right game support? - Microsoft Community.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply. If you have a different concern kindly create a new thread using this link - Create a new question or start a discussion.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this
STELLARJEANS35

May I know if you tried all this together with the expert?
Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available (Install optional updates as well)

Also, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too.

Now, sign out from your account on both Xbox app and Microsoft Store and do this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then reset

Then do the same for the Xbox app and Halo Wars:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then reset

Finally do this:

Step 1: Open the Run window by pressing Windows + R key.

Step 2: Input WSReset.exe in the Run window and click OK.

Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open.

Sign in again on both Microsoft store and Xbox app with your account and try again

If yes, may I know if you have installed the game and the DLC in your C: drive?
If not, can you move both things to the C: dry and test again?

Hey there,

That screenshot indicates that you already own the game. Codes were only sent out during the pre-order period for Halo Wars 2: Ultimate Edition. Now, all digital purchases for Halo Wars 2: Ultimate Edition include the digital version of Halo Wars: Definitive
Edition. If the game is showing up in your library already, there is no need for a code.

Are you able to try downloading the game through the Halo app on the Windows Store? Within the Halo app, select the controller icon and see if it allows you to download the game through that menu.

Keep us posted!

Yes that screenshot indicates that I own the XBox One version, but not the PC version. As you see, there are two versions of Halo Wars 2. One for PC and one for XBox.

I bought the Ultimate Edition and I should have everything on PC and XBox, but I did not receive a Halo Wars Definitive Edition for PC. It's not in my store library. I do not own an XBox One.

The Halo App is only offering me to buy Halo Wars 1.

If browse the Windows Store to Halo Wars 2 Ultimate Edition it says that I own this product. It lists Halo Wars Definitive Edition as belonging to this package. If I click that, it offers me to buy Halo Wars Definitive Edition.

Clearly, that can't be right and something went wrong with the activation. Can you fix this?

Best,

M1Labbe

halo wars 2 ultimate edition includes Halo wars DE. You should be able to find and download the game under ready to install on my games and apps on your xbox one!

On PC check the Halo app or the Download and install page on the store!

It says I already own the game but I get stuck in an endless cycle of "You already own this game" to "Available only as part of a bundle./Not sold seperately"

On my Xbox there is no option for Halo Wars Definitive Edition in the ready to install list.

On PC in the Halo app, the definitive edition is listed as "Buy Now".

I've double checked my order history and to make sure I got the Ultimate Edition and I did get to play Halo Wars 2 a few days early with that bundle.

If browse the Windows Store to Halo Wars 2 Ultimate Edition it says that I own this product. It lists Halo Wars Definitive Edition as belonging to this package. If I click that, it offers me to buy Halo Wars Definitive Edition.

Clearly, that can't be right and something went wrong with the activation. Can you fix this?

Unfortunately, it is in german, so let me guide you: Below Halo Wars 2: Ultimate Edition, it say "You own this product." ("Dieses Produkt gehört Ihnen."). There is a list of content of this package ("In diesem Paket"):

Halo Wars 2 -> Installed

Halo Wars: Definitive Editon -> Buy for 19,99 Euro

Halo Wars 2 Season Pass -> Already owned.

Thus, I own a product without owning all its included content.

The Halo Wars 1 page looks like this



It offers me to buy this game. While at the same time showing me packages with this product ("Pakete mit diesem Artikel"), that is the Ultimate Edition, which I "already own" ("Bereits erworben").

That is clearly inconsistent. I should have access to Halo Wars. Please fix this.