Halo mast chief collection

jaredflynn · Jan 12, 2020

Whenever i boot up the master cheif collection on my xbox one right after it tells you to press the button to start, the game freezes. I went through all 21 troubleshooting options on the xbox website. The game freezes and never loads, the music still
plays in the back but the picture freezes and even if left never loads. I see lots of people have had the similar problem but one of the options fixed it. Is there anything i maybe have missed or am doing wrong.

:)

XxDarkkAvenger

As i understand microsoft is rotating people to test on ios.. and i own the halo mast chief collection.

Chargersbride

Hope this helps, have a read through this link https://www.halowaypoint.com/en-us/...2f44-19bc-4f87-9618-c22983caadd4/posts?page=2

XBF Ezra G

Hi jaredflynn,

Thanks for your post. I understand you are experiencing an issue with your game Halo: The Master Chief Collection. Do you mind detailing which troubleshooting steps you've taken? If you haven't already, try

reinstalling your game.

Please keep us updated.

Lyrian Wulf

Hi Jaredflynn

This seems to be an issue with the digital download version. The original disc version had some of the game content on the disc so could split the load through when processing the files.

This problem also seems to be more common on XB1S.

The best advice is to do the following.

1. Make sure the game is installed onto your internal disc, not via an external.

2. Ensure your network connection is active - profile updates occur during the initial load and can hang if connection is flaky

3. Give the game some time to load - there are nearly 100gb of files to load, and unfortunately this will take a significant amount of time - especially on the first load in.

I would say uninstall the game and retry - but I remember waiting 2 days for this to download on release day....it wasnt fun.

I do think its just a matter of giving it the best chance to work - internal storage, clear cache, and reboot before you load it....and just give it 30 minutes. If its an actual problem, XB will crash and tell you. If it doesnt crash then its just doing
its thing...give it some time to do it.

ImAice

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

I'm sorry to hear that. Have you checked if you have the right version of the game? asked because the game is not play anywhere and the version for Xbox and PC are different.

This is the Xbox One https://www.microsoft.com/en-us/p/halo-the-mast...

And this is the PC version https://www.microsoft.com/en-us/p/halo-the-mast...

Halo mast chief collection