halo: infinite stuck at sign in

Hello,

We have decided to lock this thread. If you are experiencing a similar error, please create a new thread so one of our agents may assist you. For Steam users, please view Halo Infinite Known Issues if you are receiving an infinite loop error.

Thank you!

-Tali

Hello Default_570

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Regards



Microsoft Community Moderator

Hello Default_570

Thank you for posting in Microsoft Community.

I understand that you have an issue accessing your Halo wherein it provided you an infinite loop and can't sign in. Let’s work together in finding the best resolution to this issue.

For me to better understand the issue, I’d like to ask a few questions:

• Is this working before?
  
• What are the changes made to the game that might cause the issue?
  
• Are you getting an error code?
  
• Have you tried to uninstall and reinstall the game?
  
• If possible, can you provide a screenshot of your issue for me to have a better view.
  

I would like to give you more information about this problem. However, we may first have to wait for the above response to ensure that we understand your concern correctly and that we can provide the necessary information.

We look forward to your next response.

Regards,



Microsoft Community Moderator

Hello GRock5577,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to launch Halo Infinite and is unable to because it gets stuck on loading screen. May we ask if you are still having same issue? We found on our resources that Halo Infinite have known issues of players getting stuck on loading screen however these players are already close to getting matches on the game. To assist you with this concern, let us check on this together and sort this out in timely manner.

To have a better understanding, we would like to further isolate your concern.

1. May we know if this is the only game you are having issues launching in your computer?
   
2. May we know if can capture the error message of the game before it closes out? You may use Windows + Shift + S on your keyboard to screenshot.
   
3. May we know what version of Halo Infinite you are playing (Forge, Campaign, Multiplayer)?
   
4. Do you have antivirus, antimalware, VPN, firewall, proxy and PC Optimizer in your PC?
   

Here are the links with the list of known issues from the game for your reference.

• Halo Infinite Campaign Known Issues – Halo Support (halowaypoint.com)
  
• Halo Infinite Forge Known Issues – Halo Support (halowaypoint.com)
  
• Cannot sign in to Halo Infinite on Steam, stuck in a sign in loop – Halo Support (halowaypoint.com)
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi ThunderMonkey1007, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, first, check your time settings, and set it to automatic.

Press the Windows Key + X > Settings > Time & language > Date & time > Enable "Set Timezone Automatically" and "Set Time Automatically".



Afterward, make sure your Windows is updated:

https://support.microsoft.com/windo...eshooter-19bc41ca-ad72-ae67-af3c-89ce169755dd



Then, reset the Microsoft Store:

Press the Windows Key + R

Type WSReset.exe and press Enter.



Next, check for app updates on the store:

With the Microsoft Store open, click on Library > Get Updates.



After that, please, download the Gaming Services Repair tool: https://aka.ms/GamingRepairTool

Once downloaded, execute the file by right-clicking on it and selecting Run as Administrator.

Follow the prompts and check if the issue was resolved (Press "Y").



Moving on from there, reset your network settings:

Please, follow these steps:

Press Windows Key + X > Settings > Network & Internet > Advanced Network Settings > Network Reset > Reset Now.



Let me know if it works!

Source:

https://support.xbox.com/help/games-apps/troubleshooting/gaming-services-repair-tool