Halo infinite multiplayer gets stuck on some screen

Apologies for the frustration but halo infinite doesn’t offer split screen multiplayer.

Hello GRock5577,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to launch Halo Infinite and is unable to because it gets stuck on loading screen. May we ask if you are still having same issue? We found on our resources that Halo Infinite have known issues of players getting stuck on loading screen however these players are already close to getting matches on the game. To assist you with this concern, let us check on this together and sort this out in timely manner.

To have a better understanding, we would like to further isolate your concern.

1. May we know if this is the only game you are having issues launching in your computer?
   
2. May we know if can capture the error message of the game before it closes out? You may use Windows + Shift + S on your keyboard to screenshot.
   
3. May we know what version of Halo Infinite you are playing (Forge, Campaign, Multiplayer)?
   
4. Do you have antivirus, antimalware, VPN, firewall, proxy and PC Optimizer in your PC?
   

Here are the links with the list of known issues from the game for your reference.

• Halo Infinite Campaign Known Issues – Halo Support (halowaypoint.com)
  
• Halo Infinite Forge Known Issues – Halo Support (halowaypoint.com)
  
• Cannot sign in to Halo Infinite on Steam, stuck in a sign in loop – Halo Support (halowaypoint.com)
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello,

Because this issue pertains to Halo Infnitie's performance, you may have to contact Halo support for the best help on this issue. Some support links:

• Halo Infinite Support Site: Halo Support
  
• Halo Infinite Known Issues: Halo Infinite Multiplayer Known Issues – Halo Support
  
• PC Hardware Specs and Driver Support: PC hardware specs and drivers for Halo Infinite – Halo Support
  
• Submit a Ticket
  

Thank you,

On a console my Xbox one s I try to play the co-op insider but it keeps giving me the code for some reason I’ve done mostly everything to get it to work I’ve had the halo Infinite Insider from the multiplayer preview I’ve uninstalled the insider hub and the halo Infinite preview but I can’t find it and the halo Infinite insider keeps giving me the same code each time each time hopefully that made sense to you.

Yes I have. I consistently get stuck in an infinite loading screen after I click purchase.