Halo 5 won't play. Gold is active. Disc is ¨in¨. Chat-support is down. NEED HELP

Discus and support Halo 5 won't play. Gold is active. Disc is ¨in¨. Chat-support is down. NEED HELP in XBoX Games and Apps to solve the problem; Hi guys, Halo 5 disc is in my Xbox One. I played Halo 5 last night and it worked perfectly. I´m at the Xbox HOME and trying to press on the Halo 5... Discussion in 'XBoX Games and Apps' started by SirLarsen, Jul 30, 2017.

  1. SirLarsen
    SirLarsen Guest

    Halo 5 won't play. Gold is active. Disc is ¨in¨. Chat-support is down. NEED HELP


    Hi guys,

    Halo 5 disc is in my Xbox One. I played Halo 5 last night and it worked perfectly. I´m at the Xbox HOME and trying to press on the Halo 5 picture for the game to start. When I do; the screen turns black as it is about to start.. then I´m trewn back into the
    HOME lobby and a message appears on the screen which I have never seen before. It says:

    ¨ Log in or renew Subscription

    Log on with the profile you used when you bought the game or make sure that Xbox Live Gold or EA Access-subscription is updated. (0x803f900a) ¨

    This message is translated for you guys hence it was in Norwegian.

    I AM logged in on my/the right user. I DO have Xbox Live.. and my disc is in.

    Please help Halo 5 won't play. Gold is active. Disc is ¨in¨. Chat-support is down. NEED HELP :)

    :)
     
    SirLarsen, Jul 30, 2017
    #1
  2. FearedNightmare
    FearedNightmare Guest
    Halo 5 Console code exchange???

    Hello

    The support page on this matter only states the Limited Collector’s Edition of Halo 5: Guardians, but since you do have to contact official support for it you can always ask them if the code from the console is valid for this exchange as well. Just be aware
    that you will only get the disc, you won't get it in a case because the case itself is supplied in the Limited Collector’s Edition of Halo 5: Guardians.

    Disc swap information for Halo5: Guardians

    support.xbox.com/.../halo-5-guardians-disc-swap
     
    FearedNightmare, Jul 30, 2017
    #2
  3. ngocphi
    ngocphi Guest
    High Complaints Department contact us

    You contact support and if your case needs escalation they will escalate it

    What is the issue since you aren't gold I assume its a billing issue

    Only phone or chat support can help you with that

    If its removing the credit card while on an active membership you need to talk to support
     
    ngocphi, Jul 30, 2017
    #3
  4. IIVxWARxVII
    IIVxWARxVII Guest

    Halo 5 won't play. Gold is active. Disc is ¨in¨. Chat-support is down. NEED HELP

    you may need to contact Microsoft directly but have you checked your disc to see if there is any scratches on it as that may be preventing it from being read also did your xbox get bumped or moved at all while the system was on with the disc in since you
    last played?
     
    IIVxWARxVII, Jul 30, 2017
    #4
  5. SirLarsen
    SirLarsen Guest
    Hi, and thank you for helping! Halo 5 won't play. Gold is active. Disc is ¨in¨. Chat-support is down. NEED HELP :)

    No scratches, and no bumping. I will try to contact the guyzzz
     
    SirLarsen, Nov 2, 2018
    #5
  6. SirLarsen Win User

    Halo 5 won't play. Gold is active. Disc is ¨in¨. Chat-support is down. NEED HELP

    you may need to contact Microsoft directly but have you checked your disc to see if there is any scratches on it as that may be preventing it from being read also did your xbox get bumped or moved at all while the system was on with the disc in since you
    last played?
    Hi, and thank you for helping! :)

    No scratches, and no bumping. I will try to contact the guyzzz
  7. IIVxWARxVII Win User

    Halo 5 won't play. Gold is active. Disc is ¨in¨. Chat-support is down. NEED HELP

    you may need to contact Microsoft directly but have you checked your disc to see if there is any scratches on it as that may be preventing it from being read also did your xbox get bumped or moved at all while the system was on with the disc in since you
    last played?
  8. NeoDan123 Win User

    Games with gold TGC2019?

    Xbox One titles that is given as Games with Gold will need an active Gold subscription to be able to be played.

    Xbox 360 titles you won't need an active Gold subscription to play, as long as it is supported on the marketplace.
  9. matt1912-96D1F147-4A Win User

    Halo: Reach Beta Disc

    You won't be able to play as halo reach on a beta disc the beta servers have been down for years.
  10. FearedNightmare Win User

    Halo 5 Console code exchange???

    Hello

    The support page on this matter only states the Limited Collector’s Edition of Halo 5: Guardians, but since you do have to contact official support for it you can always ask them if the code from the console is valid for this exchange as well. Just be aware
    that you will only get the disc, you won't get it in a case because the case itself is supplied in the Limited Collector’s Edition of Halo 5: Guardians.

    Disc swap information for Halo5: Guardians

    support.xbox.com/.../halo-5-guardians-disc-swap
Thema:

Halo 5 won't play. Gold is active. Disc is ¨in¨. Chat-support is down. NEED HELP

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