Halo 5 sync error

Hello!

Thanks for reaching out to us here on the forums with this situation. I understand you're having trouble with your Halo 5 profile saying that it can't sync so you're unable to play online. Have you tried playing it with a different profile just to see how
it reacts? Try powering the console down and unplugging it from the power for at least 5 minutes to allow for the components to reset. Turn it back on and give it another try. What exact Error message or code did you receive. Let us know with a reply a bit
more information to determine how to best assist you.

Hi there,

If you are continuing to run into issues after removing your profile, it might be worth letting 343 Industries know, on their forums or via social media, in case they have any further advice.

https://www.halowaypoint.com/en-us/forums/e0d9938206f04a598ce84f2c8cadce02/topics

Hope this helps,

L

Hey there Massive!

Hmm, well then if you have done all of that, then it would seem that there's some discrepancy between your profile and the Halo servers. I would suggest then to see if you can go to
Halo Waypoint
and see if there's any troubleshooting suggested for this issue happening on that game specifically.

Hope that helps.

Thanks!

Hey there Massive!

Sorry to hear that you're experiencing this issue with Halo 5.

I would say that if you haven't yet, to check out the troubleshooting steps outlined in our

Xbox One Game Freeze Solution if it's only affecting that game.

If that does not do the trick, I would suggest that you next trying a soft reset as it's a great troubleshooting step overall.
It's a reset of your console back to factory settings but one that does not uninstall any of your games or apps and is a really good troubleshooting step for most issues.

Just make sure that before you go ahead with it, that you do know all of the sign-in information for any/all of your accounts(asthey
will be removed) and have easy access to your internet network.

Also make sure that you select the option denoted
reset and keep my games
&
apps.

Follow the steps here on How
to reset your console to factory defaults on Xbox Oneand let us know how that helps with the issue

Thanks for reading!

I've tried all that but nothing also it says an error occurred when syncing to your profile.