Halo 5 Promotional REQ pack installed, but not showing up in game

RememberReach67 · Dec 21, 2015

code given by customer support:

1318575723
I preordered halo 5 deluxe edition (disk) and received a code giving me warzone req pack, promotional req pack, and the fall of reach animated series. all items downloaded but the promotional pack and warzone req pack (warzone not sure about) did not show
up in game. My friend was able to access the pack and I reallized that i was supposed to receive items inside these pack. thank you for any aid

:)

Ubernoobslayer2 · Dec 21, 2015

Halo WC Voices of War REQ Pack

Did not receive my Halo 5 Voices of War Promotional REQ Pack after viewing the entirety of the Halo World Championships.

Thank you for the support.

Tyger Knick88 · Dec 21, 2015

Did not get my Halo 5 Classic Helmet REQ Pack Mixpot!

While i have this addon for halo 5 installed on my xbox, I did not reiceve the REQ Pack in game. Please help?

Mister Beep · Dec 22, 2015

Hey RememberReach67,

We definitely recommend checking the 'Open packs' part of the Halo 5 game menu, as those packs will show up weekly. In some cases, those packs will not show up immediately after redeeming.

If those packs still have not shown up inside the 'Open packs' screen, we recommend reaching out to our phone support team for further assistance.

Hope this helps clear it up! Feel free to keep us posted after you contact our phone support team.

Miss Bijoux

Hey Dragon -

First, navigate to the Halo 5 tile and hit the menu button and select manage game. Check the 'Ready to Install' list and if anything is there, install it. Next, load up Halo 5, and get past the main menu and splash screens, you should see an option to press
'Y' to open REQ packs. In that menu, you should see some REQ packs you can open including some promotional ones. Your FOTUS armor should be in one of those promotional packs. If I remember correctly, I think it was "Advanced Promotional Pack" - or something
similar.

Give that a go and let me know if that works for you.

Mister Beep

Hey RememberReach67,

We definitely recommend checking the 'Open packs' part of the Halo 5 game menu, as those packs will show up weekly. In some cases, those packs will not show up immediately after redeeming.

If those packs still have not shown up inside the 'Open packs' screen, we recommend reaching out to our phone support team for further assistance.

Hope this helps clear it up! Feel free to keep us posted after you contact our phone support team.

Metroid Meister

You don't seem to understand my question. I bought Halo 5 from Gamestop and got a code for buying the game for the promotional REQ pack. Now earlier on I bought the Halo 5 collector's edition controller which does have an add-on for it. It was called the
Advanced REQ promotion. I was wondering if it was the same thing or is it different?

Miss Bijoux

Hey SpacyBurrito478 -

Halo 5 REQ pack content is opened from the REQ menu inside of Halo 5 Guardians. Were you able to locate your REQ packs in-game?

Let us know.

Mister Beep

Hey Gh0stSquadron,

Be sure to check out our
Halo REQ Support page for help locating REQ packs. If this is in regards to the Warzone REQ Bundle, which is included with the Deluxe Edition, you will want to check the 'Ready to install' portion of Halo 5's 'Manage game' screen to install the REQ bundle.

If you continue to experience issues locating those packs, we recommend reaching out to our phone support team for account related support we can't publicly provide on the forums.

Keep us posted!

Halo 5 Promotional REQ pack installed, but not showing up in game