Halo 5 not recognizing my gold membership

Discus and support Halo 5 not recognizing my gold membership in XBoX Games and Apps to solve the problem; Was able to play yesterday but the game is saying I need to sign in with a profile that has a gold which I clearly have. This is the only game doing... Discussion in 'XBoX Games and Apps' started by Cole P Train, Jan 13, 2017.

  1. Cole P Train
    Cole P Train Guest

    Halo 5 not recognizing my gold membership


    Was able to play yesterday but the game is saying I need to sign in with a profile that has a gold which I clearly have. This is the only game doing this. Any solutions?

    :)
     
    Cole P Train, Jan 13, 2017
    #1
  2. smmcdonald7911
    smmcdonald7911 Guest
    Why wont my Xbox rewards recognize my Gold status

    I have a 12 month Xbox Live Gold Membership account. Why isn't my reward recognizing the live account? It is giving me only 5% for my purchases when I should be receiving 10%. How do I get it to recognize my gold and how do I get the rewards that it is
    not providing me that it should?
     
    smmcdonald7911, Jan 13, 2017
    #2
  3. Bye9AppleRays
    Bye9AppleRays Guest
    Xbox gold membership not showing on console

    I recently purchased xbox live gold membership on-line, but my console is not recognizing that I am a gold member. Is there a secret to getting it to show up on my console? We are unable to play a recently purchased game because of the membership status
    not updating. TY!
     
    Bye9AppleRays, Jan 13, 2017
    #3
  4. MRizkBV
    MRizkBV Guest

    Halo 5 not recognizing my gold membership

    MRizkBV, Jan 13, 2017
    #4
  5. MRizkBV Win User

    Halo 5 not recognizing my gold membership

  6. XBLRewards8 Win User

    Issue with gold/xbox rewards

    Hello Bankai Ichigo X,

    Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

    —My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  7. XBLRewards8 Win User

    Gems not received

    Hello Wisefr0g,

    After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  8. XBLRewards8 Win User

    Error in gold status

    Hello DannyWC,

    We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  9. Hordie Win User

    Reward Points

    Hi SmartMart1971,

    Sorry you're having issues with your rewards. How did you renew, and did you use a promotion? Below is from the FAQ page here.

    Q. My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    A. Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
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Halo 5 not recognizing my gold membership

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