Halo 5 Guardians physical copy issue

I have purchased Halo 5 Guardians Limited Collectors Edition and received a "digital copy" of the game. Now we were told that all we have to do to get a physical copy of Halo 5 was to give Xbox our gamertag, email address, 25-character code, and address
for shipping. Now i went to go do that and had a big hassel, basically had to jump through hoops to get my copy. I had to give them my console serial number and a picture of my receipt to them, on top of all that info. Nowhere anywhere was this announced prior
to when i chatted with Xbox customer support. This made me unhappy. Having just spent $250 plus on this game and then having to turn around and show proof that I have bought the game to get my physical copy of the game. People should have been notified earlier
this month about this. This was a major hassel for me. And I have not gotten any compensation from it since this was a big hassel for me. And I would like to get like a free month of Xbox live if I can due to this circumstance.

:)

 

Halo 5 Physical Copy

Xbox Support and 343 Industries are offering customers the opportunity to exchange digital codes for physical versions of the game. This offer is available in the following markets: North America, Europe, Africa, the Middle East, and Mexico. In order to
be eligible, the following must be true:

You have received your Limited Collector’s Edition of Halo 5: Guardians.

You have not redeemed the code for the digital version of Halo 5: Guardians.

Fyi the reason they are doing this is because you got a prepaid to predownload it with the collectors edition rather then a disk

The limited edition is a disk copy vs the collectors was a code with physical items like the guardian etc

support.gtm.xbox.com/.../halo-5-guardians-disc-swap

 

The Great HALO Robbery

Going off topic slightly but talking of Halo, Grainger Gamers are selling pre owned copies of Halo 5 for £14.99

www.graingergames.co.uk/.../xo14-halo-5-guardians

I ordered a copy on Wednesday and it's still being processed though.

 

Hello

The pictures required are just to verify that you indeed bought the Limited Collectors Edition and not the console which also comes with a digital version of the game. It was known that the LCE would come with a digital version of the game and the exchange
for a disc version was offered by Microsoft because a lot of people wanted that. Shipping+handling is payed for by Microsoft for the disc exchange. You did not need to exchange it but it was out of free will and therefor I doubt that a compensation will be
given.

 

yeah I hear you on that. But it just made me a bit frustrated about the receipt thing. They should of announced this prior to the release about the receipt.