Halo 5 disc copy swapped to a digital copy

Vision Shifty · Sep 13, 2016

Hello whoever this may concern

i bought a copy of the lastest halo game (halo 5) and it doesn't seem to install to my console I was wondering if I can get a digital code in replacement. I have a reference number from a mircrosoft customer support representative. The reference number is
[Mod Removed] and he said we can take it from there.

We bought the game from eb games and it didn't work at all and was really hoping yous would be able to swap me a halo 5 download code and ill give you the serial number for the hard copy disc.

thank you muchly I look forward to talking about this issue further.

:)

StuartATrueRed · Sep 13, 2016

Backwards Compatibility

Hi, did you own the disc copy or the digital copy of Halo Wars? If it was a disc copy that you owned, then if you still have the disc, then insert the disc and install it like any other game. If you don't own the disc, then you will need to purchase the
game again.

IceStorm III · Sep 13, 2016

Can disc installs run without the disc if you have a DLC code?

It's not a "DLC code", just a digital copy of the game.

Yes, one can use the disc to install a game, then activate a digital copy. The digital copy will not need to re-download, it'll automatically use the disc install.

Smwutches · Sep 14, 2016

You would actually have to contact the retailer you purchased it from for an exchange. Microsoft does not swap physical discs for digital versions.

Misses Quinzel · Nov 3, 2018

Hey, Vision Shifty! The only disc swap that we had done with Halo 5 was with the Limited Collector's Edition, and that was so that users that got the digital code with that version of the game could get a disc copy. This ended on November 1, 2015. For visibility,
you can see that information
here.

If you are having issues installing the game on your console, you will want to check out our

Troubleshoot slow game or app downloads support article and give that a shot. If you are still having issues after that, you will want to return to your retailer for a disc swap of that game.

If you need assistance with any other support issues, please post up a new detailed thread so that our community can work on helping you out. Thanks for understanding!

Smwutches

You would actually have to contact the retailer you purchased it from for an exchange. Microsoft does not swap physical discs for digital versions.

Misses Quinzel

Hey, Vision Shifty! The only disc swap that we had done with Halo 5 was with the Limited Collector's Edition, and that was so that users that got the digital code with that version of the game could get a disc copy. This ended on November 1, 2015. For visibility,
you can see that information
here.

If you are having issues installing the game on your console, you will want to check out our

Troubleshoot slow game or app downloads support article and give that a shot. If you are still having issues after that, you will want to return to your retailer for a disc swap of that game.

If you need assistance with any other support issues, please post up a new detailed thread so that our community can work on helping you out. Thanks for understanding!

LeiAiAleiAica

Just to clarify. If the disc comes from this:

www.microsoftstore.com/.../productID.320863100

Then you can get request for a Disc Swap. If you scroll down to the bottom of that link. It will give you information about the disc swap. But if the digital copy came from the console like this:

www.microsoftstore.com/.../productID.319985900

Then it is not eligible for Disc swap.

ngocphi

Xbox Support and 343 Industries are offering customers the opportunity to exchange digital codes for physical versions of the game. This offer is available in the following markets: North America, Europe, Africa, the Middle East, and Mexico. In order to
be eligible, the following must be true:

You have received your Limited Collector’s Edition of Halo 5: Guardians.

You have not redeemed the code for the digital version of Halo 5: Guardians.

Fyi the reason they are doing this is because you got a prepaid to predownload it with the collectors edition rather then a disk

The limited edition is a disk copy vs the collectors was a code with physical items like the guardian etc

support.gtm.xbox.com/.../halo-5-guardians-disc-swap

Eden0032

Hi there!

All of the information about this process can be found here:
support.xbox.com/.../halo-5-guardians-disc-swap.

I'm not sure where you are getting your information about the false shipping times and extra information.

All you need to do is contact Xbox Support and they will be able to swap your unused code for a physical copy.

I hope this helps.

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Halo 5 disc copy swapped to a digital copy