Halo 5 digital deluxe pre order issue

Discus and support Halo 5 digital deluxe pre order issue in XBoX Sales and Promo to solve the problem; Okay so i have been contacting microsoft like 9 times about this issue and they tried to give me all sorts of solutions to my issue but none have... Discussion in 'XBoX Sales and Promo' started by sG alkis, Nov 25, 2015.

  1. sG alkis
    sG alkis Guest

    Halo 5 digital deluxe pre order issue


    Okay so i have been contacting microsoft like 9 times about this issue and they tried to give me all sorts of solutions to my issue but none have worked.

    >my issue> I pre ordered Halo 5: Guardians - Digital Deluxe Edition, which includes Halo: The Fall of Reach - Animated Series, Halo 5: Guardians - Warzone REQ Bundle and Halo 5: Guardians - Digital Pre-order Bonus.

    Well, i havent got any of the extra stuff that comes with the digital deluxe edition.

    When im in the game and press start -> requisitions -> Open packs, it says "you have no unopened packs.". But when i go to "store" i can see the

    "Halo 5: Guardians - WARZONE REQ BUNDLE, when i press it it tells me "You already own Halo 5: Guardians - Warzone REQ Bundle, you can find it in your games and apps collection. (i press close) and then it says "PURCHASED, Success! Taking you to open packs now.
    (i press continue) and i come back to "open packs" where it tells me that i have no packs to open. I havent got any Warzone REQ packs since release.. Also, i can only watch the 1st act in Halo: The Fall of Reach, when i go to act 2 it says "BUY HALO 5".

    :)
     
    sG alkis, Nov 25, 2015
    #1
  2. Malacath
    Malacath Guest
    Who is preordering Halo 5?

    I have now pre-order the digital deluxe edition.

    Now the MCC has been fixed and the Halo 4 playlist is on it I'm now enjoying Halo again.

    That and the footage I've seen of Warzone persuaded me to cancel my digital pre-order of Black ops 3 and order Halo 5 instead
     
    Malacath, Nov 25, 2015
    #2
  3. Veroku Chan
    Veroku Chan Guest
    Anyone else having a hard time pre-loading their download code for their Guardians Limited Collectors edition?

    I didn't get an error as you describe. However I noticed the same thing with the game. Code confirmed digital deluxe edition. However in the store I see the same thing. The only reason I even noticed is because the "Halo 5: Guardians - Digital Pre-Order
    Bonus" was not installed with the game, the fall of reach, and the REQ pack.

    I see the same thing as you the 59.99 standard version is listed like it was purchased, the digital deluxe is still showing up as a purchasable product. And the aforementioned pre-order bonus is listed as bundle only. So I can't just manually download it.
    Not sure what's up at the moment.
     
    Veroku Chan, Nov 25, 2015
    #3
  4. Halo 5 digital deluxe pre order issue

    Hey sG alkis!

    Sorry to hear about the issue! Just to clarify, did you purchase Halo 5 digitally with your sG alkis account? Is it possible that you may have purchased Halo 5 with a different account? Thanks!
     
    Mister Quimby, Nov 26, 2015
    #4
  5. sG alkis
    sG alkis Guest
    i am 90% sure i downloaded it on this account.
     
    sG alkis, Nov 26, 2015
    #5
  6. Mister Maka
    Mister Maka Guest
    To check account purchases you can sign-in over on
    commerce.microsoft.com
    and check all your recent purchases there. If you're not seeing the purchase there I would try signing in with another account the purchase may have been made on Halo 5 digital deluxe pre order issue :) Let us know how it goes.
     
    Mister Maka, Nov 3, 2018
    #6
  7. Malacath Win User

    Who is preordering Halo 5?

    I have now pre-order the digital deluxe edition.

    Now the MCC has been fixed and the Halo 4 playlist is on it I'm now enjoying Halo again.

    That and the footage I've seen of Warzone persuaded me to cancel my digital pre-order of Black ops 3 and order Halo 5 instead
  8. sG alkis Win User

    Halo 5 digital deluxe pre order issue

    i am 90% sure i downloaded it on this account.
  9. Mister Maka Win User

    Halo 5 digital deluxe pre order issue

    To check account purchases you can sign-in over on
    commerce.microsoft.com
    and check all your recent purchases there. If you're not seeing the purchase there I would try signing in with another account the purchase may have been made on :) Let us know how it goes.
  10. Mister Quimby Win User

    Halo 5 digital deluxe pre order issue

    Hey sG alkis!

    Sorry to hear about the issue! Just to clarify, did you purchase Halo 5 digitally with your sG alkis account? Is it possible that you may have purchased Halo 5 with a different account? Thanks!
  11. Veroku Chan Win User

    Anyone else having a hard time pre-loading their download code for their Guardians Limited Collectors edition?

    I didn't get an error as you describe. However I noticed the same thing with the game. Code confirmed digital deluxe edition. However in the store I see the same thing. The only reason I even noticed is because the "Halo 5: Guardians - Digital Pre-Order
    Bonus" was not installed with the game, the fall of reach, and the REQ pack.

    I see the same thing as you the 59.99 standard version is listed like it was purchased, the digital deluxe is still showing up as a purchasable product. And the aforementioned pre-order bonus is listed as bundle only. So I can't just manually download it.
    Not sure what's up at the moment.
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Halo 5 digital deluxe pre order issue

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