Hairline scratched on Xbox series x sync button

^ yeah I wasn't trying to be rude but most xbox controllers do have hairline scratches. The slim version gets scratches easier.

I can download them even if they are scratched? Like I said, they are hairline scratches, and it is entirely playable.

Sync the Controller:
To sync a wireless controller with your Xbox, follow these steps:

Press the Xbox button on the controller to turn it on.
Press and hold the small sync button on the front of the Xbox Series X console (located near the USB port).
While holding the sync button on the console, press and hold the sync button on the controller (located on the top near the Xbox button).
Release both sync buttons when the controller's Xbox button starts flashing. The controller should now be synced with the console.

My name is Fernando I'm an independent consultant, I'm happy to help.

Try this procedure, hope it helps: Plug the power cord back into your Xbox Series X|S; Turn on the control; Press and hold the sync button on your Xbox Series X|S; Press the sync button on the controller until the time it starts flashing rapidly, then release it.

Hope I helped and see you soon

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

It's normal. My Xbox Series X and Series S came well packaged and I didn't need to hit the bind buttons to sync the controllers.