Hacker changed my email

The hacker changed my account email so I don t know the email

Hi Thomas!

Sorry to hear about what happened. This is clearly not the situation I want you to be in. Just to set your expectation, due to our account safety and security, only us the account owners have the ability to recover our accounts and verify their ownership. Even a Microsoft Support cannot recover our accounts on our behalf because they're protected by the security information we have setup on our accounts which we only have access to.

Since your email address was replaced already, you cannot use your own email address to recover your account. You must know the current email address of your account which must be the hacker’s email address to start the account recovery process. Without it, you cannot start the recovery process because it's the primary key of your account.

I suggest to check your mailbox (inbox, spam/junk folder) to find traces of the new email address that's currently linked to your original account. If the account was added to an Xbox console, it would be best to check it from there too.

If you knew the current email address of the account, you may try to reset the account password through https://account.live.com/pw
***Make sure to sign out any account signed in to https://account.microsoft.com website before starting an account recovery.

If it doesn’t work, try to fill out the account recovery form on https://account.live.com/acsr
*** Be sure to use the hacker's email address as the account you're trying to get back into.

You may also use the Microsoft’s interactive tool here https://support.microsoft.com/account-billing/h...

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I'm sorry to hear you're experiencing this issue. I understand how frustrating this can be. Unfortunately, the only way to recover your account is by filling out the account recovery form. Typically, if any changes are made to an account, such as updating the email address, you should receive an email notification about the change. Once initiated, it usually takes around 30 days for the update to be fully completed.

In your case, since the email address has already been changed, you’ll need to use the new email address to submit a request for account recovery at this link: https://account.live.com/acsr. Once you fill out the form, someone from the Microsoft account recovery team will reach out to you via email to help you recover your compromised account. Additionally, please avoid leaving any fields blank when filling out the form. If you're unsure about certain information, make your best guess instead.

If you're unsure of the new email address, unfortunately, we won’t be able to recover it directly. However, you can try retrieving your email address here: https://account.live.com/username/recover using the phone number associated with your account. However, if you're looking to get in touch with Xbox Support, you can reach them at https://support.xbox.com/en-US/contact-us. Additionally, you can use the Virtual Agent at https://support.xbox.com/en-US/virtualagent > Type in Contact Xbox Support > Fill out the necessary information > You'll be provided with contact options. You can choose the option you prefer.

Please note that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, we do not have access to any accounts.

Hope the information above helps. Let me know if you need further assistance. Thanks!

i said the hacker changed my email to him and i dont know his email bcs he changed it. i know my previous email and previous password, if he doesn't changed it.

I do not know what email address the hackers have changed the new email to. Can I not provide the email address that the account has been registered to for the past 10 years, and they can track the history to see all the changes were made today?

They logged into my account and changed the email to something they created. I have access to my regular email that the account was created on, and has been linked to for a decade.

Are you saying I need to know the email that the hackers changed it to?