Hacked/Compromised account URGENT

Bron_2108 · Mar 24, 2025 at 5:12 PM

Hello everyone. My primary microsoft account was hacked/compromised last week and I don't know what to do anymore. I've filled out multiple forms already and have received no feedback whatsoever from microsoft as to whether or not they can verify me as the original owner of the account. They say it takes 24 hours to hear back from them and its been over 24 hours since my last form was sent in. I've tried calling all the call centers but get redirected to fill out the forms every single time. I'm worried because I have payment methods saved on there and I need to urgently gain my account back.

Does anyone know what other options I have? If someone could please help me or get me in touch with an actual consultant that could help me with this, it would be greatly appreciated.

:)

Gregori M.

Hello and welcome to our community!

I'm Gregori, Independent Advisor, a community member like you, and I'm happy to help!

I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

When the hacker manages to change the password, and the account alias, it is because he also has access to security information, as well as, cell phone, alternative email that you yourself registered in your account.

Unfortunately, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security info up to date and use different passwords across all platforms.

Even if you create the account with the same domain as before, you will not be able to view your games, subscriptions and emails, as it is a new account.

I'm a user like you and there's not much I can do in the community as visibility is public. Contact MSA Support and see if you can follow the Account Takeover (ATO), investigation is done on a case-by-case basis.

https://support.microsoft.com/en-us/account-bil...

https://support.microsoft.com/en-us/account-bil...

Hoping that everything works out for the best.

I hope I helped you. Hugs!

sandy the hippy

If you believe that your account has been hacked, or is in some way compromised, check out this link

Hacked Account solutions

I hope this helps.

MorseyBaby

Sorry to hear. Further info here:
https://support.microsoft.com/en-sg/help/10494/microsoft-account-recover-hacked-compromised-account

Bradley Lamouche-bad

I’ve been hacked and accounts been compromised

Miss Diggz

Hey there YMCMBvsOFWGKTA,

I'm sorry to hear about this account issue. I would suggest checking out our
Account Security support article on what to do if you believe your account has been compromised and follow along with the steps listed.

Hacked/Compromised account URGENT