Hacked but cant get my account back

i cant get my account back its RB ARSENAL

I Gor hacked!

my ONEM4DST0K13 account got hack and the person put a mod menu on it but now i cant get it back ive changed my password and tried to get it back just and it started working but then it said it couldnt be downloaded

Hello again, you can try to contact Xbox Customer Service via chat and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

However, as I mentioned above, with 2FA enabled it will be difficult to retrieve it.

They only way they gained access to my account was because my google account was hacked which I know have access for. The same happened for Discord but I got that back.

Is there no way to reclaim the account, it is still under our family and we have the details for it. I am trying to get this account back because it has Minecraft on it, That has high levels in multiple servers like Hypixel and Mineblock which my son spent days getting.

Hello, first it's a pleasure to be able to help you today.

My name is Welcome to the community.

Hello Matt, I'm sorry about what happened to your account, but in cases like this where they've enabled 2FA on the account, unfortunately it won't be possible to get it back.

If you want to contact Xbox support and explain your case, what they will do is block your account so that hackers cannot use it.

Go to: https://support.xbox.com/en-US/contact-us/