Hacked Account

Our account was hacked a month ago. Microsoft admitted it has been hacked. I have had to file a police report as the hacker threatened our family. I have contacted Microsoft of the issue. They informed they can not close the account until after a waiting
period and they can not refund the purchases that the hacker made. Since Microsoft will not immediately close our account, the hacker is still able to access it by changing our password everytime we change it. (can not make purchases though because credit
card number is not on file anymore) This is unacceptable. Has anyone else had this issue?

:)

 

Microsoft Account Hacked

Here you go buddy, some info! https://support.microsoft.com/en-us/help/12414/microsoft-account-identity-verification-apps-faq

people don't need to change email address when compromised, they need to change password and make sure they have proper security... that includes not using passwords on more than one service, if one service is compromised all those details are sold.

Someone in another country will pop up with it, even if it takes years to happen. My skype password took approximately 4 years from compromise to have someone log in and use it.

This app makes you click approve when logging into websites, and it's instant once you click "accept" the website will load in normal.

Any devices that don't work with the app like xbox 360 will have you go to website once to create a password (it will generate a password that isn't easy) and you use that on those devices to login with your normal user name.

 

Microsoft Account Hacked

Im tired of this hacking shit.

Off topic, everyone needs to watch out for that ransomware shit.


Last year almost 1 billion got paid out. That was a huge jump from 2015 where only 32 million was paid out. With a jump like that Im sure it will grow even more.

 

Have you thought of activating two factor authentication.

 

Yes for future but that does not help the situation at hand.

 

After a waiting period? That's odd. I've had to do an unauthorized access investigation before and they immediately closed the account.