Hacked Account Refund OR Epic Account Help

Hi JakobN! My name is Ricardo an independent advisor ready to help you with this situation!

For this situation you need to contact Epic support as they are the only ones that can manage in game content, usually this happens when you lost the connection between the Xbox account and the Epic account

Hello Mike,

I understand the circumstances and your frustration with this problem. I have a couple of ideas that may help with the problem that you are having. Is it possible that someone could have hacked into your account and bought V-bucks with your card
that is linked to your account.

If you created an epic games account you may want to contact Epic Games support if possible. You may also want to request a refund from Microsoft themselves. I cant guarantee that you will get your request accepted. Another thing with your Epic Games account
you may want to have Epic Games remove your card after you make a purchase on the Epic Games store.

Let me know if this helps you.

Sincerely,

Jonjon

What account was hacked specifically? Your Epic Games account, or your Xbox account?

Hello Polstel,

There is no way to transfer content to another account. Especially the frozen bundle as that is in game. However every account is offered three free refunds from epic not Microsoft. If they have not used them all you can refund the frozen bundle then purchase
on the account itself. If you don't have any refunds available you can try to Contact epic games to see if they will switch it. Microsoft will not swap it due to its in game content. What Randy mentioned in first reply applies to games purchased, they may
be able to if there are dire circumstances where its hacked or something.

Thanks,

Brad

i have my xbox account but i made my epic account with my xbox live account but when it got hacked they deleted my xbox account of epic so i cant login and epic doesnt care