Hacked Account Recovery

To recover an account that has been compromised or hacked, see How to recover a hacked or compromised Microsoft account - Microsoft Support

The account recovery form is located here Help with the Microsoft account recovery form - Microsoft Support

Hi Esen! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account. No worries, let me help you sort this out.

Just a gentle reminder that we are only Xbox gamers just like you here in this community. We are not Microsoft employees and we do not have tools to access any Microsoft System.

With that being said, I highly suggest you reach out to Microsoft Xbox Support and provide your SR# / Case number to them for follow up as they have the tools and resources to properly investigate your account escalation. Here's how to contact them:

Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time. You may also check these links for reference:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37

https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Sobia, in this case you should contact Xbox Customer Service via chat and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

However, ATO is a similar procedure to the online form, but done by a Microsoft agent, it will need as much information as possible for you to do the procedure.

https://support.xbox.com/en-US/contact-us

Here in the community we are independent consultants, so we do not have access to the same information and tools that support has.

Each account recovery case is unique, and if you request the ATO, you must wait for a response from Microsoft's investigation department.

Hello, Tammy. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

I recovered my account one time using the recovery form. But some users unfortunately were not able to do it.

Are you trying to recover it through the recovery form? In the article below you can get detailed information on how to fill the form:

https://support.microsoft.com/en-us/account-bil...

Unfortunately when we have an account hacked, the only option to recover it if a password reset does not work is by the recovery form.

I'm really sorry about this.

Thank you for your reply, whenever I try to chat to Xbox support about the account takeover it keeps on telling me that phone calls and chats aren't available for this issue. What should I do?