Hacked Account. No solution?

ChucKYui · May 8, 2022

Hi. Giving the fact that I didn't had any other events like these, I thought it won't happen. But it did.

Some time ago I got a message on my phone regarding my Account and his security. Because I was outside of the country for a while, I didn't gave too much importance. Mistakes happen. But today I wanted to access it. It showed to me that the e-mail I entered doesn't exist, when I am surely it does. Or it did. I was trying to find it using my phone. Same again. I looked on the e-mail that the Account was based on and I saw 2 e-mails telling me that the phone number and the e-mail address have been removed from it. No one else had access to it other than me. I know and have access to all the old datas. I looked on forums but I didn't found anything relevant to me. Is there any way to recover it?

:)

JosefLBohorquez

Hi and thanks for reaching Xbox gamer's community. My name is Josef.
Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.
I'll be happy to assist you out today.

Hope you're doing great today ChuckYui
You could try requesting a call from Microsoft to see if they can track your hacked account using the previous info

sandy the hippy

If you believe that your account has been hacked, or is in some way compromised, check out this link

Hacked Account solutions

I hope this helps.

M3tal Daz3

If you think your account was hacked:
https://support.xbox.com/my-account/security/compromised-account-solution

Oraclea

Hi, sorry to hear that happened. I would make sure to follow the steps in
this guide regarding recovering a hacked or compromised Xbox/Microsoft account. Once you are able to recover your account, I would also recommend looking into

two-factor verification as a means of account security in the future. I hope these guides can help you out!

M3tal Daz3

If you think you have been hacked: support.xbox.com/my-account/security/compromised-account-solution

Hacked Account. No solution?