Hacked Account and Bannishment

Hello Everyone !

In first, sorry for my English, i'm just a french who is trying to explicate the problem.

After a call to the customers service, they say to me to come here for result the case.

Explanation:

Today, i'm connecting to the xbox live with my Account , and those one is Bannish for communication. I don't know why i've done nothing wrong so, i've check my email for know why and in first, i saw this email sent few days ago and i think it's the
proof that is not a joke :

[table][tr][td]Compte Microsoft[/td][/tr][tr][td]Activités de connexion inhabituelles[/td][/tr][tr][td]Nous avons détecté des activités inhabituelles lors d’une connexion récente du compte MicrosoftL: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***. Pour votre sécurité, une étape de sécurité supplémentaire est requise.[/td][/tr][tr][td]Détails de connexion :[/td][/tr][tr][td]Pays/région : France[/td][/tr][tr][td]Adresse IP : 87.231.173.229[/td][/tr][tr][td]Date : 17/03/2016 20:08 (CET)[/td][/tr][tr][td]Si c’était vous, vous pouvez alors ignorer ce message électronique.[/td][/tr][tr][td]Si vous n’êtes pas sûr que c’était vous, il est possible qu’un utilisateur malveillant possède votre mot de passe. Vérifiez les activités de votre compte et nous vous aiderons prendre les mesures correctives.[/td][/tr][tr][td][table][tr][td]Passer en revue les activités récentes[/td][/tr][/table]

[/td]
[/tr]
[tr]
[td]Pour ignorer ou apporter une modification lorsque vous recevez des notifications de sécurité,
cliquez ici.[/td]
[/tr]
[tr]
[td]Merci,[/td]
[/tr]
[tr]
[td]L’équipe des comptes Microsoft[/td]
[/tr]

[/table]

Now, i'm scare about my bank account and all the informations that someone can take of me.

Can i have Help for this, and how to be sure of the security my informations and the banishment, i'm totally disorientated.

Thanks you, a french completely lost.

:)

 

Bannishment

hello so here I connect today and I noticed that I was banned from vocal, knowing that I am in boarding I do not play the week so I think it's a mistake thank you to answer me at this address *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** thank you

 

Microsoft Account Hacked

Here you go buddy, some info! https://support.microsoft.com/en-us/help/12414/microsoft-account-identity-verification-apps-faq

people don't need to change email address when compromised, they need to change password and make sure they have proper security... that includes not using passwords on more than one service, if one service is compromised all those details are sold.

Someone in another country will pop up with it, even if it takes years to happen. My skype password took approximately 4 years from compromise to have someone log in and use it.

This app makes you click approve when logging into websites, and it's instant once you click "accept" the website will load in normal.

Any devices that don't work with the app like xbox 360 will have you go to website once to create a password (it will generate a password that isn't easy) and you use that on those devices to login with your normal user name.

 

If you're account has been compromised, you would need to contact support and have them start an unauthorized access investigation.

For information about bans, you would need to go to
http://enforcement.xbox.com