GwG issue with Toy Story

Discus and support GwG issue with Toy Story in XBoX Games and Apps to solve the problem; Hello there! I have an issue with this month's 360 GwG, Toy Story 3. At first, I "bought" it from the web, as usual. Later I noticed, that it didn't... Discussion in 'XBoX Games and Apps' started by BubkoOG, Dec 11, 2019.

  1. BubkoOG
    BubkoOG Guest

    GwG issue with Toy Story


    Hello there!

    I have an issue with this month's 360 GwG, Toy Story 3. At first, I "bought" it from the web, as usual. Later I noticed, that it didn't showed up in the Ready to install list. I decided to check the Store on the console, and saw, that there is an option
    to "See price". Clicked on that, the transaction succeeded, the download started. Yet when it finished, I can't start the game, because it will prop out the "Do you own this game or app?" messenge...

    My Game Pass Ultimate is up 'till 2020.01. so that can't be the issue.

    Ty in advance.

    :)
     
    BubkoOG, Dec 11, 2019
    #1
  2. alexander01365 Win User

    GwG issue with Toy Story

    Ya probo reiniciando la consola
  3. YaroslavNalivay Win User

    GwG issue with Toy Story

    Try to change your payment option or add new one
  4. XBF Diego M Win User

    GwG issue with Toy Story

    Hi BubkoOG,

    I'm sorry to hear that you can't launch Toy Story 3. The error makes it seem that it could be a license issue.

    First try the following console troubleshooting:

    While the Xbox is on, go ahead and do a
    hard restart and power cycle to the console.
    Hold down the power button on the console for about 10 seconds or until it shuts down and then remove the power cable from the Xbox and the power outlet for about 5 minutes. Then re-connect and wait 60 seconds before turning on the Xbox. Holding down the power
    button on the console to force a shutdown is an important step.

    If that doesn't help then you will need to try out a
    soft factory reset
    .
    1. Press the Xbox button on the controller to open the guide.
    2. Scroll to the right and select System > Settings > System > Console info.
    3. Select Reset console.
    Make sure to select "Keep my games & apps" and have the correct account login information plus your Wi-Fi password ready if you connect wireless because you will need to re-add the account's that were on the Xbox and re-connect to your network during the
    reset.

    Let us know if that makes any difference. If you can even try re-installing the game entirely.
  5. BubkoOG Win User

    GwG issue with Toy Story

    Unfortunately that didn't helped to me.
  6. BubkoOG Win User

    GwG issue with Toy Story

    Sorry if I wasn't clear, but I done that. Everything is fine according to the websites, it's marked as own, yet still won't launch.
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GwG issue with Toy Story

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