Gwent Crack the Keg Prize Question

Hello Mentock,

It's been a while since we've heard from you, and we haven't received a private message with your information. If you would like to continue this investigation, please open a new thread.

Hello Mentock,

Could you please use the private message function to message us your shipping address (the address at which you would like to receive a physical prize)? The private message function can be accessed via the "Message" option on this post, next to the envelope
icon.

Hello Mentock,

We'll reach out to our mailing team to see if there was an issue with your win email. We'll update this thread once we know more! Apologies for any inconvenience.

For help with the Rewards program, you'll need to post in the Xbox Rewards Questions support forum.

Hello Icarusael,

Thanks for bringing this to our attention. While investigating your issue, we identified why this is occurring, and are working on a hotfix for this issue. While we are tracking all your activity, the sweeps are not being displayed as available for some
users on the Crack the Keg page. Apologies for the inconvenience. We are working with our web team on getting this issue resolved ASAP. Since we are only tracking to see if you have downloaded Gwent into your library, not using the link on the page has not
affected your 5 sweeps for downloading and playing. We see that you have completed that portion of the sweepstakes, but due to this error the 5 sweeps are not showing up as available. We'll update this post as soon as our web team can confirm that the sweeps
are being properly populated on your web page.