Guthaben [Translation - Credit]

Der Knoten · Aug 12, 2019

Guten Tag,

Ich habe eine 10 euro Guthaben Karte eingelöst und nach dem einlösen 2x B gedrückt um wieder in den Store zu kommen. Mein Guthaben ist nicht mehr vorhanden und der Code wird mir als benutzt deklariert. In meinem Rechnungsverlauf wird dieser code aber ebenfalls
nicht angezeigt. Bitte um Hilfe

_____________________________

[Translation - Good day,

I have redeemed a 10 euro credit card and after redeeming 2x B pressed to come back to the store.
My balance is no longer available and the code is declared to me as used.
In my billing this code is also not displayed. Please help]

:)

EDKILL13

I would be contacting Customer support https://support.xbox.com/en-US/contact-us#0

XBF Crystal P

Hi there Der,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with redeeming a code on a Microsoft Account.

I recommend to try every account you have available to ensure it was not redeemed on the incorrect account. Try this link: Check your
Xbox purchase history.

If the issue persists, I recommend to contact Customer Supportfor further assistance.

Hope this helps.

Capitain Gonzo

Hallo Thoschu13,

du kannst beide Guthaben Arten aus dem Rewards Programm für die XBOX verwenden. Microsoft Guthaben kannst du genauso gut für digitale XBOX Spiel Einkäufe auf der XBOX nutzen wie das XBOX Guthaben selbst auch.

Viele Grüße

[Translate by Mod]

HI Thoschu13,

You can use both credit types from the Rewards program for the XBOX. You can use Microsoft Credit just as easily for digital XBOX game purchases on the XBOX as the XBOX Credit itself.

Regards

eiz 1337

Leider erhält man durch das Einlösen von Rewards-Punkten keinen Code. Das Guthaben wird sofort gutgeschrieben.

[Translation - Unfortunately, redeeming rewards points does not give you any code. The credit will be credited immediately.]

XBF Brad A

Hi Akeno,

Thanks for reaching out to the forums. We see you are having issues with currency. We recommend to request a call from support so they can assist you. This is a known issue and is being investigated currently. We are sorry
for any inconvenience this may cause.

When you go to Contact Us, follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

As there is nothing more the forums can do, I will be locking this thread.

Hope this helps.

Brad

Guthaben [Translation - Credit]