[GUIDE] Troubleshoot and Fix Packet Loss Issues with your Xbox

Hi Everyone!

Hopefully this guide will help those that have come across the dreaded Packet Loss Issue that can sometimes effect Game Downloads, Gameplay and Parties with friends.

Start to download or play a game and receive the dreaded, you have High Packet Loss message when testing Network Multiplayer or just won't work.? If you go to Settings\All Settings\Network\Network Settings but do not see any service status issues listed,
Click Detailed Network Statistics.

From here you can see a label named Packet Loss, anything above 0 but lower than 3 can be effected by how your network is set up, maybe you're on Wi-Fi, a Ethernet cable that may be loose.....

If you are getting High Packet Loss that is effecting your gameplay the following may be able to solve your issue with a little investigating.



FIRST: Check that there are no service alerts that may be effecting your connection Xbox Service Status

SECOND: If you are on Ethernet, check to make sure your Ethernet Cable isn't lose and if you are on Wi-Fi, make sure you are getting a good signal from your Router. Also check that your Internet Providers cable is tightly secured.

THIRD: Test your Internet Connection using a tool such as Speedtest.net to see if you have a good connection. If you think there may be an issue, contact your ISP to
make sure they are not experiencing any issues that may be effecting server

FOURTH: Power Cycle your console (Hold consoles power button till it turns off and then turn it back on). In some cases, I unplug the power cable just to be sure.

FIFTH: Power Cycle your Modem and Router or Modem Router if you have a combined unit. This can usually be done by unplugging the power cable from the back and count 10-20 seconds then plug it\them back in.

SIXTH: If you are on Ethernet, try changing out the Ethernet Cable and\or try switching to Wi-Fi. If on Wi-Fi, try a different connection such as a Hotspot or switch over to Ethernet

In normal circumstances, these steps should correct your Packet Loss issue and you should be back to gaming with friends!





Looking for more info? You can check Xbox One Multiplayer Connection Error Solution

You can also get additional help via
Xbox Support

Another great source for learning about Network Settings and Troubleshooting Network Related Issues with your console

Network Settings

:)

 

Error 0x801901f4

Thanks for that info. Please see our Multiplayer Connection troubleshooting guide as it includes steps for issues pertaining to packet loss
under "You have high packet loss". While your packet loss is not currently high, any packet loss can contribute to any network issues you're experiencing.

 

Error 0x801901f4

good evening....

last night its work when i rest my console but today not

. after i did Test multiplayer connection... the result

Not connected

your network isn't set up......

how can fixed this..?

best Regards,,,,