Guest pass key fault!

Hi!

I'm having an issue with resetting my guest pass key, I have forgotten the guest key pass key and am unable to reset it. I sign in and navigate to settings, system, sign in, guest pass key reset after entering an incorrect pass key the system freezes. I
have read on this forum that the system should revert to requesting for owner sign in pass key but this is not happening with my xbox one! I have restarted the system several times but issue is still occurring.

Has any one knowledge how to resolve this...

:)

 

Cant recover acount

I tried but when i go add my account back it ask me for a pass key for a guest then nothing after that

 

Can't add account to sign in. Deleted it and forgot guest pass key. Now what?

I've also found this link for information on the Guest Key.

support.xbox.com/.../forgot-guest-key