GTA V game removed from game pass and my games even though I purchased it.

JoKerSMILE117 · May 11, 2020

Go a couple of days ago GTA waa removed from the game pass, I did install the game pass version but like a day after I purchased the Criminal Enterprise version. But when it was removed frome game pass now it gives me an error thay i need to make sure I
own the game, it is in my order history and it does say completed, I am logged in with the same profile.

I have done thw request for a new key thing and Microsoft just kept telling me to take it to the retailer, they can fix it even though i purchased it from the Microsoft store.

Someone please assist.

:)

JoKerSMILE117

But even in the store it doesn't say I own the game.

M3tal Daz3

Did you purchased the game from the MS online store? Is the game purchased under the account you are using?

xDevilxGirlx421

Hi,

sadly you need to reinstall the entire game as xbox thinks you downloaded the game pass version of the game after you reinstalled the game from the xbox store the error should not pop up anymore and you can enjoy gta V

XBF Steven R

Hey there JoKerSMILE117,

Thanks for reaching out to the Forums for advice on how to deal with the issue as it is affecting you. I can totally understand how disheartening this sort of situation could be for anyone, and hopefully we can help. If you have already uninstalled the game
I recommend removing and redownloading
your profile and then attempting the purchase again. If you haven't , please do so and then redownload the account.

If that doesn't do the trick I recommend trying a
soft factory reset (the one that keeps your games & apps) after uninstalling the game.

Lastly, if all that did not resolve the issue, try getting in contact with
Microsoft Support so that they can look into whether or not there's something up with your account.

Hope this information helps.

Thanks for reading!

Smwutches

GTA V was removed from Game Pass. If you want to continue playing, you would need to purchase the game.

GTA V game removed from game pass and my games even though I purchased it.