GTA it doesn't let me play online

But I won't let me get the gta online doesn't it come with gta online or do I have to buy it

Hello @JafontmkFoedem10! I hope that you are doing well!

Thank you for reaching Microsoft Xbox Forum support!

With online issues like these, there could be many factors that could cause it so it's best to start with basic troubleshooting steps and work our way up trying different solutions to start ruling out some factors and narrow it down to the root cause.

Solution 1: Basic troubleshooting steps:


Step 1: Clear Mac address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Step 2: Remove your account:

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm then re-add your account.

Step 3: Reset your console:

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

Step 4: Check your NAT type:

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

Solution 2: Check if your console is connected to the internet

If you can't play online, make sure your Xbox One console is connected to the internet. See Network Settings on Xbox One for more information on checking your network connectivity and settings.

Solution 3: Check for Xbox status alerts

Make sure there are no service status alerts that might affect your ability to connect.

Solution 4: Check the status of your Xbox Live subscription

If there was a problem with your subscription payment, your subscription may be suspended and you may not be able to connect to Xbox Live. For more information on updating payment information to resume a suspended subscription, see Update payment info to continue your Xbox Live subscription.

Solution 5: Check multiplayer connection:

I also highly recommend following the steps mentioned on the link below:

Troubleshoot multiplayer connection errors | Xbox Support

I wish you a lovely day, and I hope this helps you out!

Kind Regards.

Stay safe, and happy gaming!

Open Ports/Port Forwarding

1. go into your router settings. I connect an ethernet cable to my laptop or desktop and the other end goes into the

router, into slot 1,2,3, or 4, doesn't matter which one.

2. open up your browser and type your ip address into the address bar, like it was a regular website. to find your

ip address you can go to start>run> type "ipconfig" without the quotation marks, and hit enter. the number usually

looks like 192.168.something something something. OR you can do an internet search, search for "your router's brand

+ model number + log in.

3. once you find the number, type it into your browser and go to it. a page should pop up asking you for a username

and password. every router is different but USUALLY you leave the user field blank, and type "admin" as the

password, if that doesnt work then do an internet search for it like before.

4. when you finally get in there find where it says port forwarding or port something. it'll say something like

"port BLANK" to "port BLANK", and lets you pick UDP or TCP.

port 88 (UDP)

port 3074 (UDP and TCP)

port 53 (UDP and TCP)

port 80 (TCP)

port 1863 (UDP and TCP) <for video kinect chat

some are UDP and some are TCP. i just do UDP and TCP for all of them, whatever.

if there's an option for UPnP (universal plug n play), enable it. do everything you've read so far and the stuff i

say next, try to play an online game, if it doesnt work then try disabling it. remember to SAVE all the changes you

make.

Modem Firewall

1. go into your modem settings. the modem is the box that looks like the router but has your cable wire going into

it, or whatever kind of internet you use. do step 1 and 2 above except the numbers are a little different. find out

your modem address and login, type it in, log into it.

2. open up the same ports if you can, and do the UPnP thing too.

3. go into the firewall settings. DISABLE the firewall, and allow anything that's not allowed in that screen. just

make sure you set up a firewall and all that **** on your laptop/desktop just in case. to do that you go into

control panel>internet options. or do a search to figure out how to do it, chances are you already have one set up

but just in case.

4. make sure you save all your changes.

if your xbox was on, turn it off and back on again, just in case so you dont have to do it twice. try to play an

online game. if it still doesnt work try disabling or enabling your UPnP on your router and/or modem. there's only a

few combinations

Router Modem

enabled enabled

enabled disabled

disabled enabled

disabled disabled

you might want to try disabling the firewall on your router as well.

Hey Diavolo017!

Thanks for reaching out to Xbox forums support.

I'm sorry to hear about the error that you're receiving when trying to redeem your code.

Try to redeem it online and let us know if it works!

Click on the link below:

Redeem your code or gift card

If you continue to have issues trying to redeem the code

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your account and see what might be causing that issue.



As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more.

Felix

Xbox forums support

Here is a link that I think might be of some assistance in helping with your issue.

How to fix Xbox error when redeeming codes

Really hope this helps you.

Keep Calm & Game On!