GTA Cash card

I wish you the best of luck, Rachelle!

Have a nice day.

Hi, Rachelle.

Yes, you can try asking for a refund by submitting the refund form I’m going to share below:

https://support.xbox.com/forms/request-a-refund

You can get the order number by checking your Microsoft account order history:

https://account.microsoft.com/billing/orders

In the refund form, you can provide as much information you require to share.

Hi Aturo

Thank you for your response. He plays GTA V on Xbox one but seems to have purchased the cash card for X/S, is there a way to rectify this or has he lost his money?

Hello, Rachelle J. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

However, I find it appropriate to ask some questions:

— Could you ask your son to check if these GTA Cash purchases appear in his Microsoft account order history with status completed?

https://account.microsoft.com/billing/orders

— Does your son play the GTA V version for Xbox One, or Xbox Series X|S?

— Could you share a direct link to the GTA V cash cards your son purchased?
Exists the possibility that he purchased the shark cards for a different GTA V edition.

Furthermore, please refrain from sharing personal information, including email addresses, order numbers, gamertags, etc.

As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

I'll look forward to hearing from you.

Kind regards,

Arturo.

i'm trying to buy a gta great white shark cash card