GTA add-on purchased twice but not in game

Hi Alfie F, my name is Oskayra and it will be a pleasure to help you.

I tell you in advance so that there are no misunderstandings, this is a public user to user support forum. We are users who help other users. We do not work for Microsoft and we have no access to any user account.

Of course, I can help you with that.

Here are some steps that you can follow to try to recover your 1.5 million shark card:

Check your shopping history. The first thing you should do is check your shopping history to make sure you have really bought the complement. You can do it on the page of your Rockstar Games account.

Rockstar Gamesse account page image opens in a new window

Support.rockstargames.com

Rockstar Games account page

Contact Rockstar's customer service. If you have confirmed that you have bought the complement, the next step is to contact Rockstar customer service. You can do it through the Rockstar Games website or calling **************.
Image of Rockstars Customer Service Telephone opens in a new window
aminoapps.com
RockStar customer service phone number

When you get in touch with customer service, be sure to provide them with the following information:

Your Rockstar Games username
Your Rockstar Games email address
The date of purchase of the complement
The purchase transaction number
The Rockstar Games customer service should be able to help you recover your shark card. If you cannot provide them with the information they need, you may ask you to propose more information, such as a screenshot of your purchase receipt.

In case you cannot recover your shark card, you can try to request a refund. To do this, you must contact the Rockstar Games customer service and explain the situation.

I hope this helps you recover your shark card.

You need to purchase GTA Online as well, as Story Mode is just an add-on. Here is the link for GTA Online

https://www.xbox.com/en-US/games/store/grand-theft-auto-online/9NKC1Z4Z92VN

They'll show up as 2 different games, similar to GFWL, I have windows GTA IV and 360 GTA IV as diff games for gamerscore, you need to earn it twice,

I have received The Simpsons Game three times for three different platforms: PlayStation 3, PlayStation 2 and my Xbox 360.

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Also, GTA IV would be my most purchased game. The Episodes of Liberty City disc I had twice (one was confiscated, another was stolen). The base game I had three times all for Xbox. (Left somewhere, stolen).

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Ratchet & Clank: Up Your Arsenal I had twice. First copy was scratched, second copy was lost.

You bought all the add ons for GTA 4 but did you get the full game as well? You need the full GTA 4 to play the add ons.