Groups disappearing.

PorcoBrosso · Mar 26, 2019

Looking for any help or insight on a problem I’ve been having with Groups on the Xbox One X.

Basically, my groups keep getting deleted. Its impossible for me to keep my library organized because after a few days or maybe weeks, my groups all vanish on system start-up. The baked-in “suggested apps” group remains, but all the apps I’ve added to it
are cleared out.

When groups vanish, its always accompanies by the message “We cant get this group right now”. Hitting the Refresh button, restarting the Xbox, or making sure I’m online doesn’t resolve the issue.

edit: added exact error message.

:)

Cherry Dolphin

Are you a Member of the insider program ?

PorcoBrosso

And they’re gone again, lol.

XBF Diego M

Hi there!

I'm not sure if you have tried a power cycle yet, but if you haven't, hold down the power button on the console for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 2-3 minutes. Then re-connect
and turn on the Xbox.

If that doesn't help then you will need to try out a
soft factory reset. Make sure to select "keep my games & apps" and have your account login information plus your WIFI password ready because you will need to re-add the account and re-connect to your network.

Let us know if either troubleshooting step helps.

Njal the Blue

The only time I have seen this issue is through the Xbox Insider Preview program. If you can confirm you are or are not in the preview program then we can start to figure it out.

Njal the Blue

Another thing, is your Xbox One pre-owned? I ask because quite often pre-owned Xbox One's may not have been removed from the insider program, by the previous owner. If you have owned it from new, then that is ruled out.

Groups disappearing.