Groove not recognising sub

Discus and support Groove not recognising sub in XBoX on Consoles to solve the problem; Hi, I have Zune/Groove pass, payments up to date. When using Zune does not see sub and acts as though no pass. 30 sec previews of songs and banner... Discussion in 'XBoX on Consoles' started by KiD neru, Sep 19, 2017.

  1. KiD neru
    KiD neru Guest

    Groove not recognising sub


    Hi,

    I have Zune/Groove pass, payments up to date.

    When using Zune does not see sub and acts as though no pass. 30 sec previews of songs and banner ads to try pass.

    Worked for years before now.

    Any suggestions?

    :)
     
    KiD neru, Sep 19, 2017
    #1
  2. xAJayGx
    xAJayGx Guest
    XBone not recognising my gold sub anymore.

    Basically im using a free month on my new GT its due to run out on september 14th everything was going fine up until around 5 days ago i was asked to buy gold already and cant play any mp or join parties or anything. any ideas thanks AJ.
     
    xAJayGx, Sep 19, 2017
    #2
  3. StefanNeubauer
    StefanNeubauer Guest
    XBone not recognising my gold sub anymore.

    support.xbox.com/contact-us

    its best to contact xbox Support directly for issues wit billing and subscriptions

    on your own end, there is not much you could try except for

    - removing your gamertag (Settings - menu on the right of the Screen)

    - give your xbox a hard reset (press and hold xbox power button for 10sec)

    - readd your gamertag (topleft Corner, add new)
     
    StefanNeubauer, Sep 19, 2017
    #3
  4. Internet Expert
    Internet Expert Guest

    Groove not recognising sub

    Have you tried giving your console a
    power cycle    ?

    Sometimes, subscription renewals may not be immediately recognized by the Xbox. A power cycle usually solves that.

    You can also verify if your subscriptions are indeed active by checking here:
    https://account.microsoft.com/services
     
    Internet Expert, Sep 19, 2017
    #4
  5. DIPDIP0TAT0CH1P
    DIPDIP0TAT0CH1P Guest
    DIPDIP0TAT0CH1P, Nov 1, 2018
    #5
  6. DIPDIP0TAT0CH1P Win User

    Groove not recognising sub

  7. Internet Expert Win User

    Groove not recognising sub

    Have you tried giving your console a
    power cycle    ?

    Sometimes, subscription renewals may not be immediately recognized by the Xbox. A power cycle usually solves that.

    You can also verify if your subscriptions are indeed active by checking here:
    https://account.microsoft.com/services
  8. bryan potts Win User

    Having a major issue with voice commands, need help please!

    kinect voice commands are a waste of time. only recognises substitution and cannot recognise and of the players i want to sub
  9. Rodrigo Oliver Win User

    EE GamePass Sub Active - But Not Recognised

    Hi Swooper_D, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Please, make sure to make his XBOX the home console of his account.

    Press the Xbox button on the controller to open the guide.

    Select Profile & system > Settings > General > Personalization, and then select My home Xbox.

    To make this your home Xbox, select Make this my home Xbox.

    Then, please, power cycle the console.

    Turn off the console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

    Unplug the console's power cable. Wait 60 seconds.

    Important Be sure to wait at least 60 seconds. This step resets the power supply.

    Plug the console power cable back in.

    Press the Xbox button on the console to turn it on.

    Let me know if it works

    Source:

    https://support.xbox.com/help/hardware-network/console/my-home-xbox

    https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console
  10. StefanNeubauer Win User

    XBone not recognising my gold sub anymore.

    support.xbox.com/contact-us

    its best to contact xbox Support directly for issues wit billing and subscriptions

    on your own end, there is not much you could try except for

    - removing your gamertag (Settings - menu on the right of the Screen)

    - give your xbox a hard reset (press and hold xbox power button for 10sec)

    - readd your gamertag (topleft Corner, add new)
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Groove not recognising sub

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