Groove Music 3-month Pass Code Missing

I signed up on May 9th for the Groove Music subscription and have not received my code for the free 3 months. When I contacted support 4 days ago, they told me I would receive the code 2-3 days before my automatic renewal. My automatic renewal is in 2 days
and I still do not have the code.

Can someone please help me get my code? Thanks!

:)

 

I haven't received my Grove music for 3 months

I still haven't receive the code for my 3 months music pass after purchasing a 1 month groove music pass.

 

I haven't received my 3 month code for grove music.

I still haven't receive the code for my 3 months music pass after purchasing a 1 month groove music pass.

 

Hey there!

Where did you sign up for the Groove Music promotion? Was it via the Xbox One console dashboard or was it via email/website on the computer? We need to know that before we know how to best assist.

Let us know!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider Program troubleshooting.

 

I signed up via website on a computer.

I have already talked with Accounts & Billing yesterday and they still didn't give me a code, they told me to wait until today (my renewal date) even though the 30 day mark was June 7th. I've talked with support 3 times and received 3 different answers as
to when the code will arrive, but none are correct. The terms and conditions clearly state it will be sent within 30 days, so I am not sure why everyone is giving different answers?

Also, I do not use the registered email (which is this account) on an Xbox One console.

 

Thanks for that information!

Since you signed up via the website, you'll want to check with the
Groove Music forums directly. We are only able to assist with promotions handled through consoles and do not have any information on the website side of promotions.

Thanks for understanding.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider Program troubleshooting.