Groove Music 2-month free promo code not received

Hello. I signed up for Groove Music in hopes to experience the service and take advantage of the 2-month free promotion (https://www.microsoft.com/en-us/groove/anniversary). I signed up 7/3/2016 and paid $9.99 for the first month - but never received the
promo code for two the free months. I was then charged $9.99 again on 9/3/2016 and again on 9/17/2016.

I don't think I should have been billed until 11/3/2016 since that would be the fourth month (I paid for month one, month two and three should be free).

Xbox support told me they couldn't help. me. Reference number 1355490292 for this chat.

Please help!

Thanks!

:)

 

Groove free 2 month pass

I have not received the 2 months free code for Microsoft groove music that I should have received because I purchased a month of groove.

 

Groove music 3 month promo

Hi, I signed up for groove music promo that included 3 free months and its been two months and haven't received code. any help would be appreciated. Thank you

 

Heya Stocktiki!

Sorry to hear you haven't received your codes yet for this. Just to check, did you purchase the music pass through your Xbox console or was it through the website?

 

I've sent you a Forums Private Message. You can check those by clicking here.

Enjoy!