Groove, Four free month promotion

Discus and support Groove, Four free month promotion in XBoX Sales and Promo to solve the problem; I signed up for this promotion linked below on November 28th, I haven't received my code for the three free months.... Discussion in 'XBoX Sales and Promo' started by aei111-[xboxvenue], Dec 28, 2016.

  1. aei111-[xboxvenue]
    aei111-[xboxvenue] Guest

    Groove, Four free month promotion

    aei111-[xboxvenue], Dec 28, 2016
    #1
  2. jamesmcca
    jamesmcca Guest
    Groove, Four free month promotion

    i posted on here that i hadnt recieved my code for the extra months and havnt had a reply i joined on the xbox one clicking on a banner
     
    jamesmcca, Dec 28, 2016
    #2
  3. Smiling Cat-FAB725BA-E75F-400C-9250-ECD9955C9C75
    Smiling Cat-FAB725BA-E75F-400C-9250-ECD9955C9C75 Guest
    Groove, Four free month promotion

    I started my first time trial on Dec 10th 2016 using a banner ad on the Xbox One Homescreen. A friend signed up the same day using the same ad and he received his redeemable code Dec 15th 2016 through the Xbox Live Message system. All other Microsoft promotion
    codes for things like Gears of War 4 pre-order and others I have received this way as well. Looked through all my email accounts it could be in plus trash and junk mail. I didn't have any trouble getting a notification that it was going to auto-renew. I got
    another email when I canceled the auto renew and two separate emails with why I should re-enable auto renew the subscription to continue getting Groove.
     
    Smiling Cat-FAB725BA-E75F-400C-9250-ECD9955C9C75, Dec 28, 2016
    #3
  4. Mister Beep
    Mister Beep Guest

    Groove, Four free month promotion

    Hey there!

    Thank you for posting. We are only able to assist with Microsoft Groove Promotions that are ran through the Xbox 360 & Xbox One Dashboard. For this specific promotion you linked, you are going to want to reach out to
    Groove Music support for further assistance.

    Please feel free to keep us posted here along the way!
     
    Mister Beep, Dec 29, 2016
    #4
  5. Ricardo19 Win User

    Groove, Four free month promotion

    Same here, signed up on December 23rd through my Xbox One and nothing, just spoke with Xbox customer service and they informed me to post my issue here. Doing as asked, but this is poor customer service you would expect such a large company
    to get their act together when offering such promotions
  6. RealDarthBacon Win User

    Groove, Four free month promotion

    The same thing happened to me! I never received the code within the 30 days, and it's been almost 2 weeks since the month trial ended. Still have never received it.
  7. BradnKrit Win User

    Groove, Four free month promotion

    I just posted the same issue!
  8. Mister Beep Win User

    Groove, Four free month promotion

    Hey there!

    Thank you for posting. We are only able to assist with Microsoft Groove Promotions that are ran through the Xbox 360 & Xbox One Dashboard. For this specific promotion you linked, you are going to want to reach out to
    Groove Music support for further assistance.

    Please feel free to keep us posted here along the way!
  9. Zygon63 Win User

    Groove, Four free month promotion

Thema:

Groove, Four free month promotion

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