Groove 4 month free???!!!

Received an unsolicited email from Microsoft describing a promotion for Microsoft Groove. It described how as a new member I could have a free 1 month trial and then I would receive a code to give me 3 further months free. Signed up for the 1 month free
trial. Towards the end of the month I contacted Microsoft Support via chat on 3 separate occasions and described the above. I have documented transcripts from 2 of those chats that agree that, having activated an account before the deadline as described in
the email, I qualify for the 3 months free promotion The last person I chatted with even sent me an email and asked me to inform her if I did not receive a code. Since then, I have not received a code despite contacting the agent by email 3 times and my
month free trial has ended and my account disabled. Not impressed with the Microsoft customer service. Thinking of going to Apple Music who are offering a similar deal (free trial and free 3 months membership then monthly subscription thereafter for the
same price. Hope they are more efficient

:)

 

3 month free groove music promo code/email missing

I signed up for the Free 4 month Groove music promotion for black friday:

https://www.microsoft.com/en-ca/groove/plusthree.aspx?ocid=groovewebstore_blackfriday_CA&crm=groove

I never received any promo for the remaining 3 months. Please help!

Brad

 

Never got my 3 month token for groove music trial.

I never got my 3 month token for groove music trial, made multiple calls to store support, xbox support with no luck. This was in reference the the 4 month groove trial.

 

The above thread was not from MalarStorm 50094, It was from me, not sure how that name MalarStorm50094 got to be credited with the post.

 

does the forum automatically give you an alias when you post?

 

Hey MalarStorm50094! The gamertag displayed is tied to the Microsoft Account you are signed in to. Is there another account you might have used? Post back and let me know!

 

Hi Mister Cizl, I am not a gamer, but do have a Microsoft account. I just want to get the code for the 3 free months that I was promised. Could you PM/email me and I will then send you more details if you need them. Really need your help, please.

 

Hey MalarStorm50094 -

When did you purchase your subscription to Groove? Having that will help us look into things.

Thanks!

 

I signed up or the free 1 month subscription on 12 August 2016., in response to the unsolicited email from Microsoft which stated:-

Up to 4 months of free music

From now to August 17th, get up to 4 months of music for free when you sign up for a Music Pass.* If your're brand new to Groove, enjoy your free month-long trial. During the first 30 days, we'll email you a code for 3 more months - 90 days - of music, on
the house. Get millions of songs wherever you roll, plus artist radio, playlists, and custom mixes made just for you. But hurry - this deal ends in a flash.

Sign up & score up to 4 months of music

So having signed up on the 12 August (before the 17th August deadline) I await the code for the 3 months free pass.

Been communicating with Microsoft since the 7th Sept 2016 concerning this issue, firstly with Microsoft Billing Support (with an agent called Jell B), then the Microsoft Answer Desk (ref # 1354697697) than the X-Box forum with Lady Ross (Service Request
1354698403 ) then on this forum. Getting a little frustrated.

 

Thanks for clarifying MalarStorm50094.

If you sign in over on
account.microsoft.com do you see any transactions occurring for your 1-month trial on August 12th?

 

I see no transactions occurring for my 1-month trial. What I do see is shown below:-

Recent purchases

See all

Looks like there haven't been any purchases made from your account. Time to go shopping.

Sway

Not interested

On 4 Sept 2016 I received an email from Microsoft that stated:-

Hello My name deleted for security,

Your Groove Music Pass subscription is scheduled to be automatically renewed to 1 Month Music Pass on September-12-16. Please retain a copy of this message for your records. Here is a description of the service:

For just $9.99 CAD a month, plus applicable taxes, your 1 Month Music Pass gives you unlimited access to millions of songs on your Windows PC or tablet, Xbox consoles, the web, and phone, including iOS and Android. Download or stream as many songs as you
like and listen to them for as long as your subscription is up to date. This subscription auto-renews monthly at the then current price (subject to change) plus applicable taxes until you cancel. You may cancel at any time at
http://www.xbox.com/account. (After signing in, disable automatic renewal in your account settings). Your subscription will remain active until the end of the subscription period. Charges are not refundable.
Some songs and other content in the Music Store are not available with your Music Pass. Content may vary over time. On Xbox consoles, Music Pass allows for streaming only. See Xbox.com/music for system requirements and complete details.

When I did not receive my 3 months pass, I cancelled the auto-renew feature before I was charged.

Please confirm that your account and payment information is up to date.

To update your credit card information, go to
https://live.xbox.com/account or visit
support.xbox.com/.../music-info for assistance and contact information.

Thank you!

Microsoft

________________________________________

Note: This message was sent from an unmonitored address. Please do not respond to this message.

To receive notifications at a different email address, sign in at www.xbox.com, click My Account, and update your billing information.

Form: 12

 

Hey MalarStorm50094! Do you have any other aliases tied to that email address? If not do you have a different Microsoft Account that may have had the subscription tied to it? Post back and let us know!

 

no, no other aliases or accounts. How difficult is it to send me the code I was promised. This is ridiculous!!!!!

 

Apple Music looking more and more interesting, A pity as I really liked your Groove Product. Customer Service... not so much.

 

is anyone going to bother to respond to this thread by supplying the code that was promised in the email I received from Microsoft?