Groove 3 months free token not working

Hi.

I signed up for the Groove music promotion which included an initial 1 month free followed by an additional 3 months free via a token.

I received the token a day or two ago and followed the instructions in the email to activate my additional 3 months of free Groove music but the token wont activate and I always get the message "Something went wrong..." with an error code at the bottom.
I have tried multiple times but always get the same result.

I have tried looking up the error code in the error code help section but it can not find it, even if I follow instructions and only enter a specific number of characters of the error code.

Please help.

Regards, Brian

:)

 

I have not yet received my Groove Music 3 month free token

I signed up for the 1 month free Groove Music trial + 3 months free token and have yet to receive my token. Help?

 

Groove Music not got 3 month free code

New to Groove Music?

Try 4 months of free music on us

During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber via email or Xbox message center.

I signed up to the trail but didn't get the token for 3 months of Groove Music Pass within the 30 days

 

Hey there Brian,

Sorry to hear that the code isn't working for you. Which country are you physically located in on our

Officially Supported Xbox Live Countries and Regions list and which country/region do you have your account set to?

To clarify, if you're not connecting from a region on this list, or if the region you're connecting from is not the same as the one on your account. It could mean that some features may not work properly including code redemption.



_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Hi there

Thanks for the reply. I've checked my region settings and they do match where I am physically located, which is the United Kingdom.

It just comes up with this code at the bottom of the screen if I try to redeem the 3 months free code -

XBOS-5002
7e7df633-c766-4908-afd3-16f699154982
2017/05/15 - 17:24:07 UTC

 

Thanks, that error still indicates a region mismatch. If you check
account.live.com does it match? These steps
HERE can help to make sure your account is set correctly. If that's not doing the trick we'd suggest reaching out to the chat/phone teams who will be able to take a closer look at the account and code. You can contact Official Xbox Support through either
the live chat option (if available) or phone team
HERE.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.