Groove 3 month free pass

hi i signed up for the one month trial with 3 month free pass, my trial is almost finished and i have not received my 3 moth pass, please email or add it to my account asap.

many thank

:)

 

Can't redeem groove free 3 month code

I can't eedeem my free 3 month groove music pass code.

Please help!

 

I didn't get my 3 free months code for Groove

I bought a groove music pass and it said 3 free months but I didn't get anything.

 

This seems to be a curious case going around.

Contacted CHAT SUPPORT and was informed that "the company is not giving away 4months of service for free."

Which comes down to saying- if you did the free trial to get the 3-month free code (as the POP-UP as stated), you are not getting the 3-months unless you bought 1-month.

I am checking with my friends that signed up after I did and showed them how to find that POP-UP ad. Some said they got the code.....but if they paid for the service or not, I will find out. Since I told them it was free and if they got charged, I will feel
responsible even though they read the same thing I did.

 

Hey fod4u2m

Did you sign up for the trial via the Xbox One Dashboard, via email, or on the web through Groove Music's page?

That will help us a bunch. Thanks!

 

Hi mister beep, i signed up via the xbox dashboard.

Many thanks

 

Hi I have had the same thing. Signed up and not had the voucher for the three extra months come through.

I have had email saying that my trial ends on the 11th and auto renewal will then kick in. Also had groove recommends emails through.

But nothing with the free 3 month trial extension.

Any help on this would also be appreciated.

 

Hey guys -

Thanks for the information. I've passed it along to the appropriate teams for investigation. When we have further information we can share, we'll be sure to update this thread for you.

Thank you for your continued patience.

 

Hi, any news this is taking a very long time, surely you can see i signed up for the trial at the correct time and have not had the 3 month pass as promised so should be just a case of either applying it to my account or emialing me the code so i can

 

Hey fod4u2,

I've sent you a Forums Private Message. You can check those by clicking here.

Enjoy!