Groove 3 Month Code Not Received

sammyd710730 · Sep 12, 2017

I paid for my first month of Groove on 9/1/17. I am supposed to receive a code for 3 free months of Groove. I have not received this yet.

:)

DreadPirate360 · Sep 12, 2017

I have not received my 3 month free groove music code

I got the offer of taking up a free month trial of groove music and get 3 months free via code through the xbox messaging system. I have not received my code for the 3 months and it has been well over 30 days. I need my 3 month free code for groove music
like stated in the offer.

SOUTHWEST AZ · Sep 12, 2017

Groove free 2 month pass

I have not received the 2 months free code for Microsoft groove music that I should have received because I purchased a month of groove.

Mister Maka · Sep 13, 2017

Hey there sammyd710730.

Codes are sent out within 30 days from the date you made the purchase. Please be sure to keep an eye out for communication on your code and if you don't hear anything by the end of this month, please let us know!

walkerwheely87

I signed up on August 14th 2016 for groove music pass during the 1 month +3 months free and did not receive my code for my extra 3 months free. Could I still get it?

Misses Quinzel

Hey there, OrangeLeek4643!

I'm sorry to see any issues with this promotion! It looks like phone or chat support was able to assist you, as the Promotions team let us know you have been sent codes already.

If you need assistance with any other support issue, be sure to post up a new detailed thread so that our community can work on helping you out. Thanks for understanding!

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Mister Maka

Hey there sammyd710730.

Codes are sent out within 30 days from the date you made the purchase. Please be sure to keep an eye out for communication on your code and if you don't hear anything by the end of this month, please let us know!

Tommy.--

Still no code for 3 months of Groove Music :-( !!

UnbeatenDJChris

I am in Canada it was an offer through my dashboard towards the end of July so I don't have the link but it was a buy 1 month of microsoft groove and get the next 3 months free but I am yet to receive the code for my 3 months.

Groove 3 Month Code Not Received