Greyed out name fields - Can't start support chat

LukeD432345 · Jul 14, 2016

I'm trying to get help, but the required name fields to start a support chat are greyed out. I'm trying to figure out why my Xbox Live Gold subscription (trial) is active in my account, but Xbox One games don't recognize it. We just setup our Xbox.

Thx!

:)

LocoCrib204495 · Jul 14, 2016

Account and Family Help

Can anyone help been trying for two days to contact support via chat and the first name surname fields are always greyed out so it won't let me start the chat?

Darth Dad4368 · Jul 14, 2016

First Name, Last Name and email greyed out in XBox support chat

Unable to put anything in First name, last name fields but email address is filled in but all are greyed out in the xbox support chat window so I am unable to chat with support.

M3tal Daz3 · Jul 14, 2016

Hello, you need to contact xbox live support for that issue. Here is a list of all support free toll numbers:

forums.xbox.com/.../184869.aspx

LocoCrib204495

Can anyone help been trying for two days to contact support via chat and the first name surname fields are always greyed out so it won't let me start the chat?

M3tal Daz3

Hello, you need to contact xbox live support for that issue. Here is a list of all support free toll numbers:

forums.xbox.com/.../184869.aspx

JellyBaby109

Alas, I can't contact Microsoft support - can't enter my name in the greyed out fields to request a live chat. My account information is all complete and correct. This just goes from bad to worse. The chances of my little boy ever being able to play the
game he paid for with his pocket money seem slim. What a farce.

Wynters_X

All my billing information is correctly filled but it stills displays the old name and email address.

{Parity}

Make sure all your account information including the billing information is filled in correctly. Let us know if that helps. Good Luck!!

Greyed out name fields - Can't start support chat