Grey Screen after boot up

POTOTOES · Jul 8, 2019

So last month i facory reset my xbox because it was bugging out and not letting me open anything, now today i try to turn it on and get a 2-3 minute long xbox boot up screen and then it just turns grey, same thing about 6 or 7 times until it finally started
normally. A little later he xbox turns itself off and does the same thing now, after a few reset tries i gave up and factory reset, still grey screen after going through the startup menus. I am beyond angry at this point and would just like some help on why
its doing this

:)

XBOX TECH VIRUS

Hi there,

I would recommend doing a power cycle on the xbox,

Please follow the steps in the link thank you

https://support.xbox.com/en-US/xbox-one/console/power-cycle-console

This should resolve you issue,

Please let us know

CyrusReza

Hello there, unfortunately after three times of flawless booting up the issue has returned.

After spending a very long time on the grey screen with the white circle spinning, I am now stuck at the profile selection screen trying to sign into Xbox Live.

Any advice is very welcome!

Janet_C

Hello!

I'm a Independent Advisor. I will be glad to help you.

Turn off the console and disconnect the power cord to make sure the console is completely off.

Plug it back in.

Press and hold the Pair button and the Eject button at the same time, then press the power button on the console.

Continue pressing the Pair button and Eject button for 10 to 15 seconds.

You will hear two "power on" tones after a few seconds.

You can release the Pair button and Eject button after the second power-up tone.

This will take you to the troubleshooter, there you will need to reset the console, you can choose the option to keep games and applications.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

XBF Mohammed C

I would recommend taking a look at the troubleshooting steps mentioned in this link : Troubleshoot system updates on Xbox | Xbox Support

XBF Zineb F

I am truly sorry about this, but I would highly advise you to follow the instructions mentioned in this link (section: Your screen is blank after you turn on the console/Reset your display settings) => Troubleshooting a blank TV screen or monitor while your Xbox is on | Xbox Support.

If that doesn't help, you can try a physical reset on the console by following the steps below:

- Turn off the console unplug all the cables then re-plug them back again.

- Click on the "Bind" and "Eject" buttons at the same time after 10 seconds click the home "X" button just once without letting go of the two buttons. Throughout the whole process you will hear two beep sounds and end up with a troubleshooting page. On your screen. You will need to select the "Reset this Xbox" option and choose "Reset and keep my games and apps".

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

As for the online support, you can get in touch with an agent through Contact us | Xbox Support after clicking on "contact us" and then choosing the reason for contact. Just make sure that the region on the website matches yours.

Grey Screen after boot up