Grey / black screen after starting my xbox one

PeterBlume · Dec 21, 2021

After a recent update, my xbox one has been going black / grey after the initial start up animation, I cannot do anything other than getting the "turn of console", "turn of controller" and "restart console" menu. When I try the "backdoor troubleshooting soft console reset" (https://answers.microsoft.com/en-us/xbox/forum/all/black-screencant-see-menus/e8ecd06e-f744-43f4-b5a8-583e8480bb34) nothing happens?

Please help

:)

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

- Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

- Wait 30 seconds, and then plug the power cord back in.

- Press and hold the Pair button (located on the left side of the console) and the Eject button (located on the front of the console), and then press the Xbox button on the console.

- Continue holding the Pair and Eject buttons for 10-15 seconds.

- Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

- The console should power up and take you directly to the Xbox Startup Troubleshooter.

If your console doesn't have an Eject button, you can bring up the Xbox Startup Troubleshooter on this console by holding only the Pair button (steps 3 & 4) and then pressing the Xbox button. Continue holding the Pair and Eject buttons for 10-15 seconds.

- Once you see the Startup Troubleshooter, select Factory Reset and then choose "Keep Games and Apps"

- Once the Reset is complete, you'll be prompted to sign into your console using your Microsoft account credentials, after which you'll choose your preferred settings and your console should display normally again.

NB: A factory reset keeping games and apps will not delete your game saves as they are backed up in the cloud and will resync once you've signed in.

floppy butts55

my Xbox wont le me get past the grey loading screen. and when i disconnect the wifi and start the xbox back up, it does the splash logo and freezes on a black screen

Muffin Of Doom5

I don't have my console in power saving mode but I've been getting this same grey bar on the bottom of my screen as well as a long time (2-4 minutes or so) on a black screen immediately after the Xbox one logo when powering it on.

Lysica

I have the same problem with my Xbox console, green screen, hello and then goes black

xGoDofDeSpAiRx

Can not access trouble shooting menu either. It seems the update has bricked my Xbox. Can only turn on, off or reset it. How do I factory reset without being able to get to the menu?

Grey / black screen after starting my xbox one