Green Screen and Black Screen Error - Console wont start or work right

DepthCore7 · Jul 16, 2016

Hello can anyone help me. I have the same sort of problem out the blue my xbox would no connect to my tv i have tried a different tv and a different HDMI cable. It eventually got to the green screen once after ten mins of waiting but now it just stays on
the blank screen with no signal on the tv. When i turn my xbox one on the power comes on the power pack light is white but the power button on the console brightens up then fades and it does that continuously. It sounds like the console is trying to power
up but cant. Can anybody help.

Thanks

:)

Mister Beep · Jul 16, 2016

Green Screen and Black Screen Error - Console wont start or work right

Hey there,

Go ahead and proceed with the USB options in my post above, If the issue persists after that, unfortunately that means your Xbox One may need to be repaired.

Continue following the steps detailed in my post above and let us know how it goes!

PliantBoat33 · Jul 16, 2016

Green Screen and Black Screen Error - Console wont start or work right

Have tried the shut off with power button, unplug power brick and turn back on few times but still just same stuff error messages, a useless dashboard and blank screens.

Mister Mascot · Jul 18, 2016

Hey there DepthCore7,

Your issue sounded a bit different from the original poster on the other topic so I separated it so that the community can provide better support for your specific issue.

Let's have you work through this guide and see if it helps out. I am having problems with system updates on my Xbox One. Start by selecting "Startup Issue" and then Black Screen.

Let us know how it goes!

Mister Beep

Hey there,

Go ahead and proceed with the USB options in my post above, If the issue persists after that, unfortunately that means your Xbox One may need to be repaired.

Continue following the steps detailed in my post above and let us know how it goes!

PliantBoat33

Have tried the shut off with power button, unplug power brick and turn back on few times but still just same stuff error messages, a useless dashboard and blank screens.

Qwertei

I assume you did the OSDT and this is the result.

Lets try a hard reset before anything else. Follow the steps below.

Start the system then wait about 5 minutes until full boot and launch then hold the power button on the console for 8 seconds until the power is off then unplug it from the power brick so it stops receiving power all in total wait up to an additional 5 minutes
then plug it in again and see if it works as you think it should.

PliantBoat33

Trying the connect to Live option and selected my network and its says connect but option to connect to live is still there. Not offering me Title Update or any option this time.

Mister Maka

Hey again PliantBoat33.

We wouldn't be able to speculate on what the exact issue may be, but issues with the HDMI port are a possibility. Definitely let us know how it goes after you get a chance to get a USB Flash Drive.

Green Screen and Black Screen Error - Console wont start or work right